Supv Dispatch & ECC

Iberdrola • $116K — $145K *
East Hartford, CT 06118In-Person
Transportation
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate's degree in Business Administration preferred, or high school diploma with 13 years of gas operations experience.
  • Technical proficiency as a gas operations dispatcher required.
  • Strong knowledge of gas field operations policies and procedures.
  • Familiarity with various dispatch office systems is necessary.
  • Excellent oral and written communication skills are essential.

Responsibilities

  • Supervise both union and non-union staff, addressing performance issues related to sickness and discipline.
  • Ensure compliance with all relevant regulations, policies, and procedures.
  • Execute same-day dispatching for both emergency and non-emergency work.
  • Direct dispatchers to optimize staffing and meet customer appointment metrics.
  • Assign construction workload efficiently to specified contractors.
  • Oversee data entry of completed work orders and maintain associated documentation.
  • Process and maintain records for all State permits.
  • Participate in safety and process improvement programs, ensuring accountability.
  • Provide 24/7/365 on-call coverage in the field.

Benefits

  • Health, dental, and vision insurance options available.
  • Retirement savings plans, including company match.
  • Generous paid time off policy.
  • Opportunities for professional development and training.
  • Employee assistance programs for mental health support.
Full Job Description

Job Title: Supervisor – Dispatch & ECC

Location: Orange, CT; East Hartford, CT

Work type: Office (on-site)

The salary range for this position is dependent upon experience, ranging from $116,640 to $145,800.

Job Summary

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and company requirements. Supervises day-to-day gas operations field activities to drive greater efficiencies and performance of all dispatch and field employees.

Responsibilities:

  • Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.

  • Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.

  • Is responsible for the execution of same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring optimal productivity and customer satisfaction.

  • Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.

  • Reviews construction workload and assigns to specified contractors in an efficient timely manner.

  • Supervises the data entry of completed construction work orders as well as maintains the service cards and supporting files and documents.

  • Processes all State permits and maintains the records for same.

  • Participates in various safety and process improvement programs and responsible for results.

  • Provides coverage in the field 24/7/365 on call rotation.

Required Qualifications:

Education & Experience Required:

  • Associate's degree in Business Administration is preferred or a high school diploma and 13 years of gas operations experience.

  • Must be technically proficient as a gas operations dispatcher.

  • Must have a solid working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.

  • Must have a strong working knowledge of the various systems that are in use within the Dispatch office. Must have excellent oral and written communication skills.

Behavioral Competencies:

  • Develop self & others

  • Empower to grow

  • Collaborate and share

  • Be a role model

  • Focus to achieve results

  • Be agile

#LI-NB1
#LI-office

Company:

THE SOUTHERN CONNECTICUT GAS COMPANY

Job Posting End Date:

October-5-2026

About Iberdrola

Iberdrola Careers

Joining Iberdrola presents a prime opportunity to be part of a global team of professionals dedicated to powering a sustainable future. As a leader in renewable energy, Iberdrola is at the forefront of driving innovation and growth in the energy sector.

Explore Job Opportunities

Iberdrola offers a range of job opportunities that allow individuals to contribute to the transformation of the energy industry. From engineering to business development, Iberdrola is hiring talented professionals who are passionate about sustainability and innovation.

Experience Professional Growth

At Iberdrola, career growth is fostered through a culture of leadership, diversity, and continuous learning. Employees are encouraged to expand their skills through professional development and diversity training programs that support both personal and professional growth.

Internship Programs

Iberdrola's internship programs provide a robust platform for students to gain hands-on experience in the energy sector. Interns work closely with seasoned professionals, gaining valuable industry insights and enhancing their resumes with practical skills.

Benefits of Working at Iberdrola

Employees at Iberdrola enjoy a comprehensive benefits package that supports their health, well-being, and financial security. The company's commitment to employee welfare is reflected in its competitive benefits offering, which complements its inclusive and supportive work environment.

Inclusive Company Culture

Iberdrola is committed to creating a workplace where diversity is celebrated and inclusion is the norm. The company's global team thrives on collaboration and respect, making it an ideal environment for professional networking and team building.

Join the Team

Iberdrola is continuously searching for curious, creative, and solution-driven team players. Explore open positions that match your skills and interests on the Iberdrola Jobs portal. Each position offers the chance to make a significant impact in a leading company known for its commitment to innovation and sustainability.

Prepare for Your Interview

Candidates looking to join Iberdrola should prepare to discuss how their experiences and skills align with the company's mission of driving energy innovation. The interview process is an opportunity to showcase leadership qualities and a commitment to advancing renewable energy solutions.

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Learn more about Iberdrola
Size
39,569 employees
Industry
Energy & Utilities
NASDAQ
IBDRY
* Ladders Estimates

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