Job DescriptionPosition OverviewWe are seeking a highly organized and customer-focused Support Generalist to provide administrative and operational support within a fast-paced government environment. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities while providing exceptional support to government officers and stakeholders.
This role requires an individual who can quickly learn established processes, work independently with minimal supervision, and maintain a high level of professionalism. The successful candidate will possess strong communication skills, excellent organizational abilities, and the flexibility to adapt to changing priorities.
Key Responsibilities- Provide day-to-day administrative and operational support to government officers and staff.
- Coordinate meetings, schedule appointments, and manage calendars using Microsoft Outlook.
- Arrange conference rooms, virtual meetings, and video teleconferences (VTCs).
- Assist with official travel coordination by following established travel processes and procedures.
- Learn and execute travel-related processes with accuracy and efficiency.
- Respond to requests for assistance while providing outstanding customer service and professionalism.
- Communicate effectively with internal and external stakeholders to address questions, provide updates, and resolve issues.
- Maintain organized records and documentation while ensuring adherence to established processes and procedures.
- Work independently while effectively managing multiple priorities in a dynamic office environment.
- Identify issues, recommend solutions, and adapt quickly to changing requirements and priorities.
Required Skills- Active Top Secret/SCI with Polygraph.
- Experience providing administrative or operational support in a professional office environment.
- Strong organizational skills with exceptional attention to detail.
- Ability to quickly learn new processes and procedures.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Demonstrated ability to prioritize tasks and work independently.
- Proficiency with Microsoft Outlook, including:
- Calendar management
- Scheduling meetings
- Coordinating conference rooms
- Managing virtual meetings and VTCs
- Strong critical thinking and problem-solving abilities.
- Ability to manage competing priorities while maintaining accuracy and professionalism.
Desired Skills- Previous experience supporting a government customer or sponsor.
- Experience coordinating official government travel.
- Familiarity with Sponsor administrative processes and procedures.
- Experience working in a classified or secure government environment.
- Professional demeanor and positive attitude
- Strong attention to detail
- Excellent time management
- Adaptability and flexibility
- Ability to follow established procedures while remaining responsive to changing priorities
- Collaborative mindset with the ability to build strong working relationships
Additional DetailsFusion Innovation anticipates the annual base salary for this position will generally range from $100,000 to $215,000. Actual compensation will be determined based on several factors, including, but not limited to:
- Relevant education, certifications, and training
- Years of direct applicable experience with this work and the customer
- Contract labor category requirements, skill level, contract bill rate, and hours allocation
- Alignment with the position's responsibilities
- Additional specialized skills
In addition to base salary, eligible employees may be considered for discretionary bonuses and are eligible for Fusion Innovation's comprehensive benefits package, which includes medical, dental, vision, company-sponsored retirement contributions, paid leave, professional development opportunities, and other employee benefits.
