Position DescriptionThe
Regional SupplySight Lead is a key Senior SupplySight role which will lead, develop, and support our SupplySight Sales Specialists within a designated sales region, spanning four geographic zones. This role ensures program excellence by delivering outstanding customer service, driving operational efficiency, and serving as a key resource for training, performance coaching, and backup coverage. The successful candidate will possess strong leadership skills, a deep understanding of vendor-managed inventory (VMI) programs, and a proven track record in operational execution. This position is both strategic and hands-on, requiring a balance of people leadership, customer engagement, and process improvement. This role is expected to adhere to all company policies and safety protocols.
Key Competencies Required to be Successful as a Regional SupplySight Lead:Team Leadership & Development- Lead, mentor, and coach a team of SupplySight Sales Specialists to achieve service and performance standards.
- Conduct regular field visits to assess service quality, compliance, and customer satisfaction.
- Oversee onboarding, training, and continuous professional development programs.
- Manage route scheduling and resource allocation to ensure optimal coverage and efficiency (Samsara).
- Serve as the primary point of escalation for complex VMI-related issues within the region.
- Provide direct coverage for SupplySight Sales Specialists during vacations, sick leave, or other absences.
Operational Excellence- Oversee daily execution of the SupplySight program across assigned customer sites, ensuring contractual compliance and service quality.
- Ensure effective use of VMI tools and systems for monitoring inventory levels, usage patterns, and replenishment needs.
- Implement continuous improvement initiatives to enhance inventory accuracy, minimize stockouts/overages, and streamline processes.
- Partner with Sales Support, Supply Chain, and Customer Care teams to maintain seamless service delivery and product availability.
Reporting & Analytics- Monitor and report on KPIs, including service levels, inventory accuracy, fill rates, and turns.
- Analyze trends and provide actionable insights to the Regional Sales Manager to inform them of strategic decisions.
- Ensure all administrative tasks, reports, and documentation are completed accurately and on time.
- Perform other job duties as assigned.
Education/Certification/Licenses- HS Diploma (Required).
- Bachelor's Degree (Preferred).
- Valid state issued driver license and the ability to travel regionally (Required).
- 5+ years of experience managing or supporting SupplySight or comparable VMI programs, or equivalent combination of related experience (Required).
Skills That Will Make You Successful - Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, deadline-driven environment with strong attention to detail and accuracy.
- Excellent communication and collaboration skills with the ability to work well in a team environment.
- Proficiency in inventory systems, ERP platforms, and data reporting tools.
- Exceptional leadership, organizational, and communication skills.
- Strong problem-solving ability with a customer-first mindset.
