We're looking for a Supply Chain Project Manager to join our growing US team in Houston. This is a hands-on role for someone who enjoys driving projects from concept through execution, collaborating across multiple functions, and continuously improving supply chain performance. You'll play a key role in ensuring our products move efficiently through the supply chain while also supporting customers after delivery to deliver an exceptional experience.
What you'll do
- Lead supply chain and logistics projects that improve transportation, warehousing, inventory flow, and overall operational performance.
- Partner with Procurement, Operations, Engineering, Quality, Finance, IT, Warehousing, and Logistics teams to successfully deliver cross-functional initiatives.
- Analyze supply chain, inventory, shipping, and operational data to identify bottlenecks and implement practical, scalable solutions.
- Drive improvements that enhance on-time delivery, inventory accuracy, customer satisfaction, and cost efficiency.
- Manage relationships with carriers, logistics providers, suppliers, and other external partners to ensure successful project execution.
- Support our post-sales customer experience by managing RMA (Return Material Authorization) activities and coordinating reverse logistics.
- Act as a key point of contact for customers, providing timely support, documenting solutions, and working closely with Engineering and suppliers to resolve technical and operational issues.
- Lead issue resolution, change management, training activities, and post-project reviews to ensure long-term success.
- Ensure all activities are carried out in line with company policies, safety standards, customer requirements, and regulatory expectations.
What we're looking for
- Experience managing supply chain, logistics, or operations projects in a fast-paced manufacturing or technology environment.
- Strong understanding of transportation, warehousing, inventory management, and end-to-end supply chain processes.
- Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously.
- Analytical mindset with experience using data to identify problems and drive continuous improvement.
- Strong communication skills and confidence working with cross-functional teams, suppliers, and customers.
- Experience supporting customer returns (RMA) and reverse logistics is highly desirable.
- A proactive, solutions-focused approach with a passion for delivering outstanding customer experiences.
