If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Candidates within commutable distance are preferred, but those outside of an office area may be considered on a remote basis. SUMMARY:
The Supplier Operations Lead oversees all operational workflows related to supplier list cleansing, data enrichment, account connection management, and cross-team administrative processes. This role ensures timely and accurate execution of core programs, manages high-volume operational demands, drives automation and process improvements, and provides support to assigned team members. The Manager partners with Sales, Salesforce Development, and other internal stakeholders to maintain consistent quality, efficiency, and alignment with organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
List Cleansing and Data Normalization
- Monitor list cleansing and normalization
- Design and implement process improvements to increase efficiency and
- Prioritize admin responsibilities to ensure 48-hour SLA
- Adjust processes dynamically during high-volume
- Monitor quality and turnaround times; provide feedback when
- Collaborate with internal stakeholders to align expectations and quality Sales Overlap
- Oversee the Sales Overlap process end-to-
- Design and improve search algorithms to enhance accuracy and
- Prioritize admin workload to meet 48-hour SLA
- Communicate with the Sales organization to ensure needs and timelines are
- Collaborate with internal teams to build and implement automation
- Explore scripting opportunities to improve
- Create custom overlap flows when Supplier List Enrichment
- Score original list quality and update corresponding Salesforce
- Enrich contact and firmographic data using ZoomInfo, Salesforce, and the Data Enrichment
- Overlap supplier lists against the Avetta Supplier
- Format and update contact and company records to standardize data
- Coordinate external enrichment with Netscribes and plan resource allocation during peak
- Conduct system cross checks (private suppliers, client-pay only, pending deactivation, existing site connections, etc.).
- Reprioritize lists dynamically to meet urgent or high-value Data Enrichment Tool Management
- Monitor the Data Enrichment Tool for bugs, workflow errors, and performance
- Design and implement code
- Create custom enrichment packages as
- Maintain version control and documentation for tool
- Monitor API performance and resolve issues in real
- Ensure industry codes and reference data remain Account Connection Management
- Create, update, and monitor Salesforce reports related to account
- Pull daily upgrade and system cross-check
- Perform system cross checks (PQF placeholder connections, private suppliers, client-pay only, pending deactivation, existing connections).
- Create, update, and amend connection records in Salesforce and Avetta
- Monitor and action outstanding connection
- Run SQL queries to support reporting and investigative
- Collaborate with Salesforce Development to resolve system Operational Admin Management
- Monitor daily workflows and operational
- Create and update process documentation and
- Support assigned team members as
- Analyze existing processes and recommend
- Identify automation opportunities to reduce administrative
- Coordinate across teams to understand and meet administrative support
- Allocate admin resources effectively based on Technical Automation & Scripting
- Create Salesforce and Avetta Connect reports for internal
- Build SQL queries to support operational reporting and data
- Create and update JavaScript scripts for internal tools and
- Explore VBA and Python solutions to automate Excel-heavy or effort-intensive
IDEAL EDUCATION, EXPERIENCE, & TRAINING:
- Ability to work independently and as part of a collaborative
- Comfortable working in a fast-paced environment with shifting
- Experience using CRM platforms such as
- Experience using coding and scripting languages for automation and process
- Understanding of database concepts, schema design, and relational data structures
- Advanced knowledge of Excel (formulas, automation, VBA) - 5+ years
- Intermediate Python proficiency - 2+ years
- Intermediate SQL proficiency - 2+ years
- High School Diploma or equivalent required
