The Manager, Supplier Development, is responsible for leading the strategy, execution and continuous improvement of key supplier-facing processes that support Mopar service parts availability, supplier performance, cost recovery and capacity risk mitigation. This role oversees multiple lead-level positions: Supplier Development, Capacity Management and Mopar Supplier Chargeback (MSCB). These roles provide functional leadership and subject matter experts.
The manager will provide direction, prioritization, governance and cross-functional alignment across supplier development, capacity management and chargeback operations. The position requires strong leadership, strategic thinking, analytical capability and the ability to partner across Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance, external suppliers and other stakeholders to resolve current issues while proactively identifying future risks and improvement opportunities.
Key Responsibilities:- Lead the overall strategy, prioritization and performance management for Supplier Development, Capacity Management and MSCB processes within Mopar Supply Chain Supplier Management.
- Provide direction and support to lead-level roles responsible for supplier development, supplier capacity management and chargeback operations, ensuring clear expectations, accountability and alignment to departmental objectives.
- Ensure the organization maintains accurate, timely and actionable KPI reporting, ad hoc analysis and performance insights across supplier delivery, capacity risk, chargeback recovery and continuous improvement activities.
- Drive supplier performance improvement initiatives, including supplier training and onboarding, delivery compliance monitoring, issue resolution, launch readiness and quarterly performance improvement actions.
- Oversee supplier capacity management activities, including contractual weekly manufacturing obligation validation, MCAP data accuracy, common process group maintenance, capacity risk mitigation and business case development for additional tooling or resources.
- Provide governance for the MSCB process, including chargeback methodology, cost recovery execution, dispute and exclusion process improvements, reporting accuracy and application enhancement needs.
- Partner cross-functionally with Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance and external suppliers to resolve complex supply, capacity and cost recovery issues.
- Develop and execute risk mitigation plans to reduce service inventory shortfall risk, improve supplier accountability and protect customer service levels.
- Lead continuous improvement efforts across tools, reporting, workflow, governance and standard work to increase process efficiency, transparency and repeatability.
- Support technology roadmap activities, including system improvements, automation opportunities, dashboard enhancements and AI-enabled use cases that improve supplier management effectiveness.
- Manage business ownership responsibilities for key supplier management systems and applications, including user requirements, enhancement prioritization, testing coordination, data integrity, issue resolution and adoption across the team.
- Serve as the primary business interface with ICT for application support, system enhancements, automation opportunities, access needs, defect resolution and long-term technology roadmap alignment.
- Develop and maintain balanced coordinator workloads by clearly defining assignments, monitoring capacity, and adjusting group responsibilities to support efficient execution.
- Establish reporting standards, data definitions and recurring performance packages to ensure consistent visibility into supplier risk, capacity constraints, MSCB recovery, application performance and operational execution.
- Lead structured supply chain problem solving for complex supplier, capacity, systems, reporting and process issues by identifying root causes, aligning stakeholders, implementing corrective actions and monitoring sustained results.
- Prepare executive-level summaries, business cases, recommendations and performance updates for leadership reviews.
- Promote collaboration, knowledge sharing and talent development across the team while reinforcing that subordinate roles are functional leads rather than people supervisors.
Basic Qualifications:- Bachelor's degree required.
- Minimum 5 years of relevant experience in supply chain, supplier management, purchasing, finance, operations, automotive business processes or a related field.
- Demonstrated ability to lead cross-functional initiatives and influence outcomes without relying solely on direct reporting authority.
- Strong analytical, problem-solving and decision-making skills with the ability to interpret complex data and convert insights into action.
- Strong Microsoft Office skills, especially Excel and PowerPoint; experience with dashboards, reporting tools, business intelligence platforms, system/application management, AI applications or data visualization tools preferred.
- Excellent verbal and written communication skills, including the ability to present clearly to leadership and cross-functional stakeholders.
- Strong project management and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:- Bachelor's degree in supply chain management, business administration, finance, engineering, communications or a related field.
- Experience with supplier development, supplier delivery performance, capacity management, chargeback processes, cost recovery or launch readiness.
- Experience working with automotive suppliers and cross-functional automotive business teams.
- Experience developing business cases, escalation plans, recovery actions, KPI packages and executive-ready presentations.
- Experience interfacing with ICT or technology teams to define business requirements, support user acceptance testing, troubleshoot system issues and deliver application enhancements.
- Demonstrated ability to improve processes, standardize workflows and implement sustainable governance practices.
- Creative and strategic thinker with strong business acumen and a continuous improvement mindset.
Key Competencies:- Leadership and influence across functional teams
- Supplier relationship management
- Strategic thinking and operational execution
- System and application ownership mindset
- Data-driven decision making
- Reporting governance and data integrity
- Continuous improvement and process governance
- Risk identification and mitigation
- Structured supply chain problem solving and root cause analysis
- Executive communication and presentation
- Accountability, collaboration and customer focus
