Summary

The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares in the responsibility of managing the Veterans Service Center (VSC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders.

Duties

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Specific duties include:

• Planning, organizing, coordinating, directing, and controlling the work of the Division.
• Revising and developing work methods to support division priorities.
• Ensuring proficient resource utilization and quality of work performed and services rendered; writing/establishing policies and procedures within the Division.
• Maintaining the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical, which commit the Federal Government to unusual liability.
• Forecasting both short- and long-range workloads of the division so adequate funds, staffing, space, equipment, and supplies will be planned for, budgeted, and provided.
• Reviewing written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Serving as a technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
• Establishing and building relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

Work Schedule: Full time, Monday through Friday

Compressed/Flexible: Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Remote: No

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (AVSCM); PD 37977A

Financial Disclosure Report: Not required

Relocation/Recruitment Incentives: Not Authorized

Physical Requirements: The regular and recurring work of the position is primarily sedentary. Some walking, bending, stooping and carrying of light materials may be necessary. Occasional use of an automobile and public transportation may be required to attend conferences and meetings. No special physical exertion is required.

Requirements

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Conditions of employment

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selected applicants will be required to complete an online onboarding process.
• You may be required to serve a 1-year supervisory probationary period for this position.
• You may qualify for the Buyer Value Offer Program (BVO) reimbursement of relocation in accordance with agency policy.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/04/2026.

TIME-IN-GRADE REQUIREMENTS

Applicants who are current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENTS

You may qualify for the GS-0996-14 Supervisory Veterans Service Representative (AVSCM) position based on your qualifying specialized experience as described below:

Specialized experience must be gained at the GS-13 level and is defined as:

(1) Comprehensive knowledge of veterans benefits programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing.

(2) Supervised, managed, or served as a project lead to accomplish performance and project goals.

(3) Possesses knowledge of employee relations ( e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Some federal jobs allow you to substitute your education for the required experience to qualify. For this position, you must meet the qualification requirements using experience alone. No substitution of education for experience is permitted.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.