Summary

The employee will serve as the Supervisory Program Analyst (Graduated Interventions), in the National Care & Peer Support Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.

Duties

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Major duties include but are not limited to:

• Plans and assigns work to staff, ensuring equitable and manageable workloads based on priorities and employee skill levels
• Oversees and manages current and future evaluation and research efforts related to the Veterans Crisis Line (VCL).
• Advises and counsels employees on both work and administrative matters.
• Evaluates problem areas and provides actionable recommendations to improve organizational and operational practices related to crisis care and suicide prevention.
• Identifies employee developmental and training needs and facilitates improvement in production.
• Provides project oversight for major VCL Veteran suicide prevention implementation initiatives.
• Participates in clinical and research meetings related to suicide prevention and crisis intervention.
• Makes decisions on work issues presented by subordinates.
• Analyzes metrics, generates reports, and recommends communication strategies for suicide and crisis intervention based on organizational needs and goals.
• Evaluates the efficiency and implementation of programs..
• Receives, analyzes, and assigns project data (milestones, resources).

Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.

Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy.

Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Position Description/PD#: Supervisory Program Analyst/PD788120

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not required

Financial Disclosure Report: Not required

This is not a bargaining unit position

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 4 of 5 of the following examples of specialized experience: Managing and evaluating crisis-intervention program operations within a behavioral health or suicide-prevention environment; Overseeing crisis response, graduated interventions, or clinical support staff (i.e. assigning work, monitoring workload equity, evaluating individual and team performance, etc.); Conducting performance reviews of call-centers or crisis-intervention programs using metrics and quality data to identify gaps, risks, or efficiency barriers, and developing recommendations for improved service delivery, workflow, and crisis-response; Implementing new interventions or programs into clinical workflows in support of organizational goals and best practices; and Providing suicide prevention or crisis intervention services, including coordinating resources and referrals.

Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position:

• Managing Human Resources
• Leadership
• Planning and Evaluating
• Project Management

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Order of Referral: This job announcement will remain open until 07/02/2026. Applications received up to 11:59pm EST on the date in which 50 applications is reached will received first consideration (initial cutoff). Applications received after 11:59pm EST on the date in which 50 applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one-day increments at management request.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.