Summary

This position is in the Medical Disability Examination Office (MDEO). This office ensures Veterans receive timely and high-quality disability examinations worldwide. This position reports under the supervision of the Assistant Director for the Examination Compliance and Assessment Staff. The MDEO Compliance Chief supervises the staff, leads program management-coordination, and leads the assessment and reviews of the Disability Benefits Questionnaires conducted under mandatory appropriation.

Duties

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MAJOR DUTIES

• Provides technical and administrative supervision to a staff consisting of DBQ Compliance and Assessment analysts (GS-12/13s), Senior Compliance Analyst, (GS-14s) and Lead Compliance and Assessment Analysts (GS-14s). Oversees the daily operation of the unit, ensures agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates. Gives advice, counsel, and instruction to employees on both work and administrative matters. Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
• Interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides training needs; and finds ways to improve production or increase the quality of work within the area of authority. Carries out Equal Employment Opportunity policies and program activities.
• Manages, coordinates, assesses, and reports on the performance of contract exam vendors ensuring timely completion of an accurate, random, and independent review of disability examinations to establish accuracy rates reflecting vendor performance. Ensures the review confirms compliance with agency regulations and procedures, program directives, and technical requirements of the contract.
• Ensures the quality and consistency of the contract examination quality review program by monitoring the performance of individual reviewers. Ensures appropriate databases are updated and maintained to accurately record and report quality review findings. Assists the MDEO Assistant Director for Examination Compliance and Assessment Staff in the development of instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions that support consistency in quality operations and review outcomes.
• Provides oversight of the random selection process that identifies specific examinations for quality review, ensuring contractual requirements are met and follows generally accepted statistical practices. Analyzes data to identify and implement strategies to continually improve exam quality, timeliness, and the Veteran experience by identifying trends and recommending strategies for vendor improvement such as training, improved guidance, contract modifications, etc. to MDEO entities. Maintains close working relationships and coordination with other elements within and outside VA, to include other VBA staffs, Disability Evaluation Management Office (DEMO), Office of Field Operations (OFO), District Offices, Regional Offices, Veterans Health Administration, Veterans Experience Office, the Strategic Acquisitions Center, and vendors to facilitate exam improvements.

• Analyzes data to identify and implement strategies to continually improve exam quality, timeliness, and the Veteran experience by identifying trends and recommending strategies for vendor improvement such as training, improved guidance, contract modifications, etc. to MDEO entities.
• Develops and implements periodic special reviews to ensure quality performance in specific target areas such as implementation of policy changes or handling of specific types of claims. The incumbent is responsible for documenting plans and regularly briefing the Assistant Director for Examination Compliance and Assessment of activity, progress, and areas of concern. Prepares and gives oral presentations to various audiences within MDEO, OFO, VBA and VHA senior management, department level executives, and outside stakeholders. Prepares clear, concise, and well-supported documents. Prepares briefing papers and answers Congressional and external stakeholder inquires.

Work Schedule: Full time, Monday through Friday

Compressed/Flexible: Available

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Analyst (Compliance Chief); PD 38809A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/12/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-14 Grade Level:

• Specialized Experience: Applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-13 level) in the normal line of progression for the position. Specialized experience is defined as, but not limited to, experience processing Veteran disability compensation claims and/or supervisory roles (e.g. Assistant Veterans Service Center Manager, Chief, Coach, Veteran Service Representative, Senior Veterans Service Representative, Rating Veteran Service Representative, Decision Review Officer).

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.