Supervisory Passport Specialist

Commander, Navy Installations Command

$80K — $95K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1 year of specialized experience at GS-12 level or equivalent in adjudicating claims under U.S. immigration laws.
  • Authority on resolving complex citizenship cases and adjudication issues.
  • Experience drafting and reviewing high-level correspondence for agency leadership.
  • Ability to monitor and enhance the quality of work within a section or team.
  • Experience in implementing internal controls to ensure compliance with laws and regulations.

Responsibilities

  • Serve as an expert in resolving complex citizenship cases and adjudication problems.
  • Monitor and assess personnel work quality and effectiveness.
  • Manage and direct all passport adjudication functions within the center.
  • Approve personnel actions including hiring and promotions within the section.
  • Review and resolve disputes regarding adjudicative decisions made by subordinates.

Benefits

  • Access to a comprehensive benefits package for federal employees.
  • Eligibility for situational telework agreements with supervisory approval.
  • Opportunity for career advancement across similar positions within the Bureau.
Full Job Description
Summary

This position is located in the Bureau of Consular Affairs, Deputy Assistant Secretary for Passport Services, San Diego Passport Agency (CA/PPT/SD). This position oversees adjudication supervisors and passport application review, ensuring compliance with U.S. laws and regulations. Serves as part of the Agency/Center leadership team to support effective operations.

Duties

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  • Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
  • Monitors the overall quality and quantity of the work of Section personnel. Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.
  • Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.
  • Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.
  • Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.


Requirements

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Conditions of employment

  • U.S. Citizenship is required.
  • Incumbent will be subject to random drug testing.
  • Must be able to obtain and maintain a Secret security clearance.


Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

Qualifying specialized experience must demonstrate the following:

  • Experience serving as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
  • Experience drafting and reviewing correspondence for the Agency/Center Director on the most complex cases.
  • Experience monitoring the overall quality and quantity of the work of section personnel.
  • Experiencing devising and implementing internal controls to both assure that laws, regulations, policies and procedures are adhered.


In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

  • Ability to assign, review, and supervise the work of others;
  • Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
  • Ability to adjust to change, work pressures, or difficult situations without undue stress;
  • Willingness to consider new ideas or divergent points of view; and
  • Capacity to "see the job through."


Education

Education requirements do not apply to this vacancy announcement.

Additional information

  • If eligible, situational telework agreements may be permitted with supervisory approval.
  • Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
  • Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.


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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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