Summary

The position is in the Department of Veterans Affairs, Office of Information and Technology (OIT), Product Delivery Service (PDS) Health Services Portfolio. OIT is responsible for the implementation of information technologies that are aligned with the business strategies of the Department of Veterans Administration (VA), from Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), National Cemetery Administration (NCA) and Corporate offices.

Duties

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The Healthcare Environment and Logistic Management (HELM) Remote Order Entry System (ROES) Supervisor manages the Denver Logistics Center (DLC) and National Acquisition Center (NAC) desktop support, developers, and system administration staff supporting ROES and NAC-Contract Management systems. The Remote Order Entry System (ROES) is a web-based application and order fulfillment application allowing VHA clinical providers to enter requests for products and services available through the Denver Logistics Center (DLC), and perform other associated functions. ROES is the front end of the DLC's supply chain/order fulfillment system. ROES is available to VHA and DoD clinical staff in designated disciplines (Audiology & Speech Pathology, Prosthetic & Sensory Aids, Orthotic & Prosthetic Labs, Home Telehealth), who place orders for patient care products and services maintained under DLC contracts.

OIT is seeking a Supervisory IT Specialist to lead software project management initiatives within the Health Services Portfolio. This position is responsible for supervising, leading, and managing a blended team of VA employees and contracted staff to achieve business sponsor objectives. The selected applicant will provide guidance and direction to product teams and coordinate activities among contractors, external vendors, stakeholders, and other project participants.

Major Duties:

• Communicate effectively with IT Program Managers, customers, Business Owners, contractors, vendors, and other stakeholders; represent OIT, and stakeholders in meetings, briefings, and cross-functional forums.
• Coordinate and lead the implementation of interface designs and design modifications in response to performance issues, changing requirements, and emerging design methods.
• Apply systems life cycle management concepts, including Scaled Agile Framework (SAFe) methodologies, to plan, develop, implement, operate, and maintain information systems.
• Coordinate and manage end-to-end services provided to Business Owners, ensuring alignment with business objectives, priorities, and performance expectations.
• Perform risk management for assigned applications and product portfolios, including risk identification, analysis, documentation, escalation, and mitigation.
• Coordinate with developers, users, and Business Owners regarding application performance, ticket backlogs, and service delivery concerns.
• Support cloud engineering and cloud service activities, including cloud migration strategies and network or cloud performance troubleshooting.
• Interface with product managers and stakeholders to determine whether enterprise requirements, including security, privacy, Section 508, and Enterprise Architecture (EA), apply to assigned projects.
• Apply DevOps practices and principles to improve delivery, automation, collaboration, and operational effectiveness.
• May serve as a Certified Contracting Officer's Representative (COR) or Program Manager for a contract, including developing Statements of Work (SOWs), reviewing contract requirements, and applying applicable laws, policies, procedures, the Federal Acquisition Regulation (FAR), and other directives.

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:

Cybersecurity Code: 802- IT Project Manager: Directly manages information technology projects.

Work Schedule: Monday-Friday, 8am-4:30pm

Compressed/Flexible: As determined by the Agency Policy

Telework: Adhoc telework may be authorized at management discretion.

Virtual: This is not a virtual position.

Position Description Title/PD#: Supervisory IT Specialist/19426A

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Yes

Physical Demands: The work is primarily sedentary, although some slight physical effort may be required.

Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risk or discomforts that require normal safety precautions.

Designated Drug Testing Position: Not applicable

This is a non-bargaining unit eligible position.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2026.

You may qualify based on your experience as described below:

Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: experience supervising employees, overseeing contractors, managing Agile software development teams, and experience with contract management.

AND

Specialized Experience: You must possess a minimum of one (1) year of experience equivalent to at least the GS-13 level. Specialized experience for this position is defined as: leading intake requirements elaboration planning, project planning that includes, development, enhancement, modification, maintenance, integration, testing and deployment of Supply Chain or Healthcare IT systems in customer-facing services environment; interpersonal skills, organizational awareness, decision making, and team building with internal and external stakeholders.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.