Eversource

Supervisor, Sales, Customer Thermal Solutions

Eversource • $135K — $150K *
Berlin, CT 06037In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Business Administration, or related field, or equivalent experience.
  • Minimum of five years in marketing, sales, sales support, or general business management; gas experience preferred.
  • Fundamental understanding of customer operations and gas distribution systems.
  • Strong communication, interpersonal, conflict resolution, and teamwork skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Valid driver's license required.

Responsibilities

  • Supervise and lead Gas Sales Representatives and staff in delivering services to mid-account and residential gas customers.
  • Ensure proper communication and implementation of company policies regarding service and billing.
  • Participate in cross-functional teams to enhance customer service and operational efficiency.
  • Collaborate to improve customer service activities, including new connections and demand-side management.
  • Evaluate and recommend changes to methods and procedures for service delivery.
  • Train team members on work practices and secure necessary additional training.
  • Conduct interviews and make recommendations for hiring, promotions, and terminations.

Benefits

  • Comprehensive total rewards program including health and wellness benefits.
  • Opportunities for professional development and training.
  • Potential for performance-based incentives.
  • Flexible work arrangements and supportive work environment.
Full Job Description
Role and Scope of Position: This position oversees and coordinates the activities related to the support and service provided to mid-account and residential gas customers. Services provided include the development of stronger customer relationships, timely installation of new or upgraded utility service, load and revenue estimates, oversight of customer policy and service quality issues, and the coordination of billing issues and other customer inquiries. This position sets the priorities for the team to ensure tasks are completed on time, within budget and in compliance with Company policies, work practices and regulatory standards. Essential Functions:
  • Supervises, coordinates and provides leadership to Gas Sales Representatives and other assigned staff engaged in the delivery of programs, products and services to mid-account and residential gas customers.
  • Ensures Company policies and procedures regarding pipe extensions, rate terms and conditions, load and revenue estimation, supplier terms and conditions are properly communicated and implemented.
  • Participates in cross-functional teams designed to improve customer service, operational efficiency and profitable revenue growth.
  • Works cross-functionally to improve all dealers, residential and M&J gas sales customer service activities which includes new customer connections, corporate positioning, customer service, demand side management (DSM) and other value-added services.
  • Evaluates, develops and recommends changes in methods, procedures and work practices and oversees implementation upon approval.
  • Ensures assigned team understands work practices, procedures, rules and regulations as well as Corporate policies.
  • Trains team on work methods and measures and secures additional training necessary to ensure team members are fully competent in all aspects of their jobs.
  • Interviews and recommends candidates for employment, advancement and termination.
Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill:
  • Requires a fundamental understanding of customer operations, support and administrative activities. Also requires technical knowledge of gas distribution systems and work practices, and a working knowledge of the labor contracts. Requires communication, interpersonal, conflict resolution and teamwork skills. Ability to use PC desktop applications (e.g., Microsoft Word, Excel and Power Point).
Education:
  • Bachelor's degree in Marketing, Business Administration, related discipline or equivalent experience.
Experience:
  • Minimum of five (5) years in marketing, sales, sales support or general business management. Gas experience preferred.
Licenses & Certifications:
  • Valid Drivers license is required
Working Conditions:
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing and communicating. Job can require visits to customer sites which may include driving.
Mental Aspects:
  • Work includes presenting, evaluating, interpreting, organizing, analyzing and oversight. This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving important business commitments and results.
#LI-ES3 #gasajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $135,660.00-$150,730.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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