Position Title: Program Supervisor

Status: Permanent Full Time

Compensation: $43.75-49.75 per hour (35 hours per week)

Union/Non-Union: Non-Union

Reports To: Manager of Integrated Services

POSITION SUMMARY

The Program Supervisor is responsible for the efficient and effective operation of the assigned programs/services, including day-to-day operations, financial management, staff management, programming, program development and service delivery. As a member of the management team, the Program Supervisor shares responsibility for Health and Safety in the workplace as well as cross-program functions such as on-call rotations, education and promotion in the community, professional development and special projects.

What You'll Do:
• Oversee daily operations of mental health and addiction programs to ensure high-quality, efficient service delivery.
• Supervise and support front-line and relief staff, including scheduling, coaching, and performance management.
• Foster a safe, inclusive, and trauma-informed work culture that promotes staff development and collaboration.
• Monitor client flow, service delivery, and care coordination across HART Hub, Shelter, Housing, and Crisis programs.
• Apply harm-reduction, recovery-oriented, and culturally safe approaches to client care.
• Manage program budgets, expenditures, and reporting in collaboration with Corporate Services.
• Build strong relationships with community and health partners to enhance service coordination and identify emerging needs.
• Ensure compliance with CMHA policies, legislation, and occupational health and safety standards.

What You'll Bring:
• Bachelor's degree in social work or a related health/human services degree; Master's degree in social work or a related health/human services degree preferred.
• Registered and in good standing with OCSWSSW, CNO, or CRPO, preferred.
• Minimum five (5) years of experience in mental health and addictions, including crisis or stabilization settings.
• Minimum two (2) years in a leadership or supervisory role within a unionized, community-based environment.
• Strong understanding of trauma-informed, harm-reduction, and recovery-based care models.
• Knowledge of system navigation, crisis response, and integrated care frameworks.
• Excellent leadership, organizational, and conflict resolution skills.
• Familiarity with Ontario Health and Ministry funding structures, reporting, and accountability frameworks.
• Proficiency in Microsoft 365 and client record management systems.

Additional Requirements

o Valid Ontario driver's license, proof of insurance, and access to a reliable vehicle.

o Acceptable Police Vulnerable Sector Check required upon hire and maintained throughout employment.

o Mandatory certification in First Aid/CPR.

o Certification or willingness to obtain withing 3 months: ASIST, Non-Violent Crisis Intervention.

o Bilingualism (English/French) considered an asset.

Disclaimer

Due to the changing nature of work and the work to be done, job qualifications and job descriptions may be altered from time-to-time.

To Apply

Please submit a resume and cover letter on our HRIS Portal here, no later than September 18, 2026, at 4pm.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Reason for Posting: Backfill existing position

CMHA Algoma does not use Artificial Intelligence (AI) in the hiring process.