Global Medical Response

Supervisor Field

Global Medical Response • $121K — $134K *
San Diego, CA 92154In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma required.
  • Valid CA Paramedic Certification.
  • 3+ years of experience as a Paramedic.
  • Strong knowledge of company policies and procedures.
  • Excellent communication and conflict resolution skills.

Responsibilities

  • Resolve field personnel inquiries regarding operations.
  • Respond to emergency calls as part of the EMS system.
  • Foster teamwork among field crews for improved performance.
  • Investigate customer service issues related to field personnel.
  • Manage shift exchanges and scheduling conflicts.
  • Supervise day-to-day operational issues and EMS standard adherence.
  • Mentor and evaluate employee performance for team development.

Benefits

  • Full-time employment opportunity.
  • Access to comprehensive benefits package.
  • Supportive work environment with open communication.
  • Opportunities for professional development and training.
Full Job Description
Operations Supervisor Field: San Diego, CA

IMMEDIATELY HIRING! FULL-TIME Opportunity

$121k-134k/yr

POSITION SUMMARY:

Work with the Manager of Operations to ensure that all Support Services Department, Field Personnel, vehicles and equipment operate in an efficient and effective manner. Educate, comply and enforce company policies and procedures. Make managerial decisions affecting the positive outcome of the company's operations and take appropriate disciplinary action when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Resolve issues/inquiries from field personnel regarding work assignments, vehicles, equipment, etc.
  • Respond on an ambulance as part of the EMS system to meet compliance standards and provide quality care.
  • Develop coordinated teamwork between field crews as part of an integrated operation - clinical performance plan.
  • Investigate and resolve incoming customer service inquiries from fire departments, hospitals, nursing staff, and patients pertaining to field employee performance and patient care.
  • Approve or disapprove shift exchanges when proper notice of request has been given after normal business hours and forward the changes to the scheduling coordinator.
  • Respond as necessary to Haz-Mat calls, calls involving unusual circumstances, or calls with more than two units responding.
  • Resolve scheduling conflicts that may occur during shifts to ensure continuation of the highest level of service and forward those changes to the scheduler.
  • Maintain knowledge of all company policies and regulations ensuring consistency in interpretation of such when dealing with employees and the general public.
  • Maintain an "open door" policy to field employees and encourage crewmembers to discuss any issues, and make suggestions for improvement.
  • Participate with new employee orientation.
  • Coordinate with the field training officers and clinical manager to identify clinical opportunities for improvement, and provide follow-up as necessary.
  • Act as a liaison between field personnel, Manager of Operations, and the General Manager.
  • Oversee day-to-day operations, resolving daily issues that may arise. Support and encourage field personnel, ensuring the standards of Ambulance are carried out in the field.
  • Oversee Investigations and Employee Performance issues.
  • Oversee employee uniform accounts
  • Adhere to all company policies and procedures.
  • Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
  • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

MINIMUM QUALIFICATIONS:

Education/Licensing/Certification:
  • High School Diploma
  • CA Paramedic Certification

Experience:
  • Minimum of three years of experience as a Paramedic


More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.

Salary: $121k-$134k/yr

About Global Medical Response

Global Medical Response (GMR) is a leading medical transportation company that provides emergency and non-emergency medical services across the United States. The company operates through its subsidiaries, including American Medical Response (AMR), Rural Metro Fire, Air Evac Lifeteam, and Guardian Flight. GMR provides ambulance services, air medical transport, fire protection, and other medical transportation services to hospitals, healthcare facilities, and government agencies. The company has a fleet of more than 7,000 vehicles and aircraft and employs over 38,000 people. GMR is headquartered in Houston, Texas.
Learn more about Global Medical Response
Size
38,000 employees
Industry
Healthcare
* Ladders Estimates

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