What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, and external contacts.

Reporting to the Sr Manager of Facilities, the Supervisor of Facilities is responsible for the operations and maintenance of a portfolio of the Town’s facilities that may include Municipal office Buildings, Community Centers, Arenas, Pools and Fire Halls. The Supervisor of Facilities will participate in scheduled evening and weekend hours (rotating) and On Call duties and respond to staffing requirements as necessary. 

Key Responsibilities

Duties for this role include, but are not limited to:

• Directs, coordinates and monitors the day-to-day functions and services of the operation, maintenance and cleaning of the Corporation’s facilities, working closely with subordinates to solve problems and respond to challenges, opportunities and issues.
• Lead the recruitment, training and development of staff to ensure effective delivery of services;
• Plans and executes work and shift schedules for facilities staff, ensuring the highest productivity of staff and equipment; approves shift changes and payroll time tracking in Workday;
• Oversees health, safety, and risk management practices including inspections, incident investigations, emergency response procedures, and compliance with applicable legislation and Town policies;
• Develops, implements, reviews, and continuously improves Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOGs), and training manuals in alignment with industry best practices and corporate standards
• Administers day-to-day provisions of the Collective Agreement and works collaboratively with HR to address attendance, performance, and workplace issues;
• Responsible for the preparation and control of the operating and capital budgets for assigned facilities;
• Oversees facility condition assessments, preventative maintenance planning, and lifecycle management of building systems and equipment.
• Analyzes operational data and prepares reports, recommendations, and proposals to support service planning, budget forecasting, continuous improvement, and to provide technical advice on facility cleaning, maintenance, scheduling, and use as required. Assists in the continued development of collaborative, accountable, high performing work teams;
• Acts as the primary escalation point for customer service issues, complaints, and operational concerns, ensuring timely and professional resolution;
• Manage relationships with contract service providers;
• Engage internal and external stakeholders, including facility user groups and the general public to ensure Town facilities meet the public’s needs;
• Provides operational oversight during evening and weekend hours through a scheduled rotation, including participation in on-call coverage and responding as required;
• Manages and oversees the Maintenance Management Program, including preventative and corrective maintenance activities supported by the Computerized Maintenance Management Systems (CMMS);
• Actively participating in planning for future development of the facilities in response to growth requirements;
• Other duties as may be assigned.

Who You Are

Our team is looking for an enthusiastic, solutions-oriented team player that takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Your excellent communication and interpersonal skills coupled with your experience promoting and maintaining positive relations enables you to skillfully build, establish and maintain positive working relationships within the workplace.

You are a strategic thinker who is excellent at prioritization and a problem solver. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions. You have the ability to demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

What You Bring To Our Team

As the successful applicant, you should have the following:

• Post-secondary diploma in Facility Management or a related field, or a combination of education, workplace training and experience
• Five (5) years’ progressively responsible experience related to facility maintenance, preferably in a municipal or public sector environment three (3) of which are at a supervisory level;
• A Valid Certified Pool Operator Certificate (CPO Designation) in good standing;
• Completion of ORFA ice operations related courses (i.e. Basic Refrigeration, Ice Maintenance & Equipment Operation);
• A RefrigerationOperator ClassB Certification would be an asset;
• A thorough understanding of various facilities operational and customer service requirements;
• Effective management, supervision and team building skills with a proven ability to develop and mentor staff;
• Knowledge and understanding of building operating systems;
• Exceptional communication and team building skills;
• Well developed interpersonal skills to establish and maintain successful public and business relationships
• Sound knowledge of municipal policies/procedures/by-laws and applicable provincial/federal legislation and regulations;
• Well-developed organizational, analytical, problem solving and decision-making skills;
• A thorough understanding of the Occupational Health and Safety Act;
• Strong computer skills including MS Word, Excel and Outlook , as well as financial and facility booking software; Experience with Cityworks and Workday would be an asset:
• Available to work hours including evenings and weekends on a rotating basis, as required; and,
• A valid unrestricted Ontario Driver’s Licence (minimum Class 2D) maintained in good standing with access to a personal vehicle.
• A strong willingness to complete additional training, courses, and certifications to enhance your effectiveness in supervising municipal recreation facilities and supporting safe, efficient, and high-quality operations.

What We Offer You

• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.
• A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a Frontline Hybrid role. Frontline Hybrid recognizes that up to 40% of job functions associated with the role can be done virtually, from a remote office. Further details on these programs will be discussed through the selection process.

Salary Range/Hourly rate:

$127,432.00 - $144,809.00

Hybrid information:

Frontline Hybrid

Hours:

Will require flexible hours of work, including days, evenings and weekends on a rotating basis (40 hours per week, plus additional hours as required).

Closing Date:

July 24, 2026

Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.

AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.