Eversource

Supervisor, Electric Distribution Dispatch (Rotating Shifts Required)

Eversource • $130K — $145K *
Dorchester, MA 02125In-Person
Energy & Utilities
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or Associate's degree in Engineering or Business Administration or equivalent experience
  • 5+ years of experience in Electric utility operations
  • Supervisory experience preferred
  • Thorough knowledge of switching and tagging procedures
  • Ability to analyze distribution system problems and act decisively

Responsibilities

  • Supervise and direct staff operations within the Dispatch System Operations Center
  • Monitor and maintain SCADA equipment and the electronic dispatch system
  • Plan and monitor switching, tagging, and grounding instructions for system operations
  • Respond to outage calls and coordinate corrective action by dispatching personnel
  • Prepare and maintain operational records and reports for the region

Benefits

  • Comprehensive total rewards package including healthcare, retirement plans, and paid time off
  • Eligible for incentive programs
  • Focus on professional development and training
  • Opportunities for career advancement and mobility within the organization
Full Job Description
Supervises the 24/7 Dispatch System Operations Center (SOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and associated reporting for the electric distribution system. Supervises the dispatch of Eversource personnel to outage, trouble and emergency calls on the Eversource electric distribution system. Supervises and coordinates the above activities within the SOC and in coordination with the Electric Service and Electric Field Operations departments as needed. Serves as switching director as assigned.

Candidates must successfully pass pre-employment assessments.

Training will take place in all 3 control rooms- Dorchester, Southborough, and New Bedford. Dorchester will be the primary training location. Final placement will be determined upon successful completion of dispatch training.

Essential Functions:
  • Monitors, operates and maintains electronic dispatch system including the operation of SCADA equipment.
  • Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system.
  • Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes the problem and initiates corrective action including dispatch and of personnel in accordance with established procedures. Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (customer service center, T&D staff, engineering, management etc.) of problems on the electric distribution system and associated restoration progress.
  • Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded.
  • Supports the emergency disaster plan as required and assists at other regional operation centers during emergency storm restoration as assigned.
  • Monitors SCADA, substation, system alarms.
  • Supervises SOC switching requirements between system dispatchers and field personnel for assigned shift.
  • Prepares, disseminates, and maintains the assigned regional operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large customers, other utilities, and others).
  • Coordinates with Eastern MA Black Start and emergency load shedding in accordance with current Operating Procedures/Guides.
  • Supports the Manager and/or Senior Supervisor to ensure the workload of the shift and all applicable system configurations and risks are discussed for preparation purposes, as well as proper notification if daily workload cannot be accomplished on the assigned shift.
  • Trains new dispatchers including assisting in On the Job Training (OJT) for OMS class instruction and switching and tagging procedures.
  • Operates PC based and mainframe applications.
  • Coordinates dispatching activities with appropriate Eversource personnel and outside personnel (i.e., other utilities, government agencies, including: police, fire, Department of Environmental Protection, US Coast Guard's National Response Center, large customer's plant engineers, etc.)
  • Subject to on-call duty.
  • Position is responsible to plan and schedule shift coverage, ensuring the safe and reliable operation of the Distribution System, while controlling costs.
  • Position is responsible to review distribution system events and ensure proper reporting.
  • Communicates new and updated policies and procedures while ensuring compliance.
  • Supervises the safe and efficient restoration of Distribution System outages.


Qualifications:

Technical Knowledge/Skill:
  • Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.
  • Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools.
  • Ability to function under stress of emergency situations for extended periods of time.
  • Thorough knowledge of the switching and tagging procedures
  • Thorough knowledge of electric distribution system operations.
  • Thorough knowledge of applicable PC-based and mainframe applications (e.g.) Microsoft Word and Excel).
  • Working knowledge of labor contracts.
  • Ability to communicate and work effectively with various levels of the organization and outsiders involved with electric distribution operations.
  • Ability to analyze electric distribution system problems and act accordingly.
  • Ability to effectively supervise and direct the work of others.
  • This position will require 24/7 shift rotation coverage.


Education:
  • Bachelor's degree in Engineering, Business Administration or related discipline plus five (5) years of experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance OR
  • Associate degree in Engineering, Business Administration or related discipline plus seven (7) years of experience Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance; OR
  • Minimum of nine (9) years in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance.


Experience:
  • Five (5) or more years of related electrical utility experience.
  • Supervisory experience is preferred.


Licenses & Certifications:
  • Successful candidates must successfully pass required pre-employment assessments.


Working Conditions:
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • 24/7 shift rotation coverage.


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#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$130,990.00-$145,540.00

Worker Type:
Regular

Number of Openings:
1

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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