Abbott

Supervisor Customer Service

Abbott • $61K — $122K *
Temecula, CA 92592In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field or equivalent work experience
  • Master's Degree preferred
  • Minimum of 5 years experience in a related role
  • Ability to monitor employee progress towards departmental goals
  • Experience in quality system environments and government compliance
  • Proven skills in developing work processes and improving resource utilization

Responsibilities

  • Implement staffing plans and manage resource requirements
  • Develop team members through training and performance reviews
  • Create work schedules based on departmental priorities
  • Ensure compliance with departmental policies and documentation requirements
  • Maintain accurate personnel records and database modifications
  • Engage with internal and external customers to support operations
  • Monitor business indicators to enhance efficiency and competitive advantage
  • Oversee area activities by directly supervising personnel

Benefits

  • Fostering a positive work environment
  • Opportunities for professional development and training
  • Engagement with both internal and external customers
  • Focus on innovative and cost-effective solutions in the vascular field
  • Commitment to compliance with quality and regulatory standards
Full Job Description
JOB DESCRIPTION:

The Opportunity:

This position works out of our Temecula, CA location in the Abbott Vascular Devices division.

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease.

Supervisor Customer Service, supervises the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching, developing the team members in the Customer Service department and fostering a positive work environment. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels.

What You'll Work On:
  • Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes from a supervisor, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/AAP regulations).
  • Develops direct reports by, assessing knowledge, skills and abilities (KSA's), securing appropriate training to address training needs, assigning progressively challenging tasks, applying progressive disciplinary action as needed, and conducting formal written and verbal performance reviews on the basis of predetermined objectives and performance information obtained from multiple sources, to communicate strengths and development needs to employees.
  • Develops work schedules for department by assessing priorities, workload and available resources, to ensure that work is completed on time and that established standards of quality are met.
  • Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required documentation is complete, correct revisions are in use, policies and procedures are understood and adhered to, and records are maintained and controlled according to validated procedures.
  • Maintains personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in the database to reflect actual changes to ensure that accurate information is available and that records are in compliance with company policies and procedures.
  • Interacts with internal and external customers (suppliers, contractors, consultants, regulatory agencies, or legal representatives), by meeting regularly, responding to requests, and explaining procedures, to ensure operations are in compliance, promote positive business relationships, and ensure that company interests are represented.
  • Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company's competitive advantage.
  • Must be able to multi-task and oversee area activities by providing direct supervision to personnel (e.g. daily inspections, trouble-shooting, mediating conflicts, resolving conflicting work priorities, and formulating corrective actions), to ensure the timely and effective completion of tasks and alignment of area and company goals and objectives.
  • Makes day-to-day decisions that impact the area, by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies.


Required Qualifications:
  • Bachelors Degree (± 16 years) Related field or an equivalent combination of education and work experience
  • Masters Degree (± 18 years) Preferred
  • Minimum 5 years of related work experience.
  • Monitors progress of nonexempt employees toward departmental goals; monitors costs of projects and human and material resources within a department or unit.
  • Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
  • Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments; facilitates others' participation in the continuous improvement program; investigates and solves basic problems that impact work processes and personnel within a unit or department.


The base pay for this position is
$61,300.00 - $122,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Customer Service

DIVISION:
AVD Vascular

LOCATION:
United States > Temecula : AWDC

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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