Eversource

Supervisor, Customer Billing and Accounting (Hybrid Schedule)

Eversource • $103K — $115K *
Westwood, MA 02090Hybrid
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration or equivalent experience
  • 5+ years of customer billing and collections experience
  • Demonstrated leadership abilities
  • Thorough knowledge of customer billing and approved rate schedules
  • Working knowledge of accounting principles and data processing operations
  • Ability to work under pressure and stress
  • Understanding of meter operations and their link to billing practices

Responsibilities

  • Implement approved billing and accounting policies in the assigned region
  • Schedule and coordinate daily billing activities and exception report reviews
  • Supervise daily billing processes and account adjustments
  • Monitor and resolve significant credit and collection issues
  • Oversee coordination among various departments on billing activities
  • Conduct user testing for Customer Service System (CSS) enhancements
  • Maintain security of customer billing records per FPC regulations

Benefits

  • Competitive total rewards program
  • Eligibility for potential performance incentives
  • Comprehensive benefits overview available on the careers site
  • Opportunities for professional development and career growth
  • Engagement in community emergency response assignments as needed
Full Job Description
Our Customer Billing and Accounting Supervisor plans, coordinates, supervises and implements customer billing and accounting and credit and collection policies, procedures and activities for a regional Customer Service Center (CSC).

Essential Functions:
  • Implements all approved customer billing and accounting policies, procedures and standards in assigned region.
  • Schedules and coordinates billing and accounting activities for assigned regional CSC, such as customer billing and review of daily exception reports.
  • Supervises daily billing and accounting activities which include processing of input documents to adjust customer account balances and CSC orders.
  • Supervises disposition of daily, weekly and monthly billing and accounting reports such as, Account Investigation Report and High and Low Limit Billing Report.
  • Administers resolution of significant credit and collection problems and monitors collection activities of same.
  • Coordinates and controls billing and accounting activities with affected departments.
  • Coordinates and oversees customer billing and accounting activities among CSC sections, the region's district business offices and affected departments (field and staff).
  • Resolves, as assigned, more complicated or sensitive matters resulting from customer billing and accounting problems.
  • Verifies uniform applications of billing and accounting policies and procedures.
  • Implements Customer Service System (CSS) user testing procedures (new rate schedules, CSS enhancements and error corrections); coordinates same with CBS and Management Information Systems.
  • Implements the Personnel Utilization Resource System (PURS) for assigned personnel.
  • Supervises and maintains security for customer billing records, in assigned region, as required by FPC regulations.
  • Performs regional CSC on-call duties as assigned, by responding to and resolving customer complaints regarding disconnects for non-payment, gas emergencies and storms.
  • Reviews CS daily reports for billing problems or unusual billing conditions.
  • Supervises the preparation of billing and accounting reports requested by staff and Regional Administration.
  • Controls and coordinates bank plan program with all Customer Service Centers and Bay Valley Bank.
  • Provides supervision in the carrying out of policies and procedures specified in the union contract.


Qualifications:

Technical Knowledge/Skill:
  • Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
  • Thorough knowledge of approved rate schedules for customer billing.
  • Understanding of meters and their relationships to billing.
  • Working knowledge of accounting principles.
  • Working knowledge of Data Processing operations as they apply to CSS.
  • Ability to work under stress and pressure.
  • Knowledge of gas meter and test operations.
  • Knowledge of electric metering principles and related policies and procedures.
  • Knowledge of appliance service business practices.
  • Working knowledge of union contract and labor relations procedures, as they relate to assigned employees.

Education:
  • Bachelor's Degree in business administration, related discipline or the equivalent experience


Experience:
  • Five (5) plus years of customer billing and collections experience or related experience
  • Demonstrated leadership abilities

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$103,650.00-$115,170.00

Worker Type:
Regular

Number of Openings:
2

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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