Classification & Regular Hours

Hours per Week: 35

Salary Grade: 16

The base salary will be $76,490 - $109,190 per annum. Starting salary will be aligned with the successful candidate's experience, skills, and demonstrated qualifications.

Please note, this position is a 1-year temporary full-time contract opportunity.

Secondments are Welcome

Click here for more details on secondment opportunities.

Responsibilities

The Student Support Case Manager works with a broad spectrum of campus and community partners to lead a collaborative process between a student and other concerned parties, with the intention of improving the student's academic and personal outcomes. This role will coordinate and address the needs of students who have experienced difficulty, in order to promote continuity in a coordinated response. This process may include intake and assessment, planning, linking to on/off-campus supports, monitoring, and advocacy as students navigate campus and community systems. The Student Support Case Manager has accountability for providing case management and planning to identified students, and to support them as they progress through University and community support systems and processes towards a successful outcome.

Qualifications

Education:

• Master's degree in, Counseling, Social Work, Psychology or a closely related field
• Current professional licensure in professional field of certification preferred

Experience:

• 5 years of experience working in a post-secondary setting providing support to students in distress and managing complex cases, including students navigating mental health challenges

Knowledge, Skills & Abilities:

• Demonstrated knowledge and competence with Case Management theory and practice is required
• Excellent verbal and written communication skills and confidence dealing with all levels of an organization
• Possesses a reputation for resourcefulness with a strong sense of accountability and initiative
• Ability to work well under pressure and handle multiple conflicting priorities in a fast- paced environment with frequent interruptions
• Ability to handle diverse situations, multiple projects and rapidly changing priorities
• Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
• High degree of professionalism with outstanding ability to work effectively and efficiently with internal and external clients at all levels of management
• Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
• Demonstrated ability to apply creativity, innovation and resourcefulness to daily work
• Demonstrated commitment to ongoing learning and professional development
• Ability to make decisions and recommendations that are clearly linked to the organization's strategy and goals
• Ability to handle details with a high degree of accuracy and to organize and prioritize a high volume of work to meet deadlines
• Ability to identify and respond to contentious or politically sensitive issues with discretion
• Ability to provide guidance to assist others in solving complex problems
• Intermediate computer skills in Microsoft Office Suite
• Capacity to handle risk and uncertainty, while being decisive in ambiguous situations

Background Checks

Please note, successful applicants may be required to produce a current police vulnerable sector check prior to commencing employment and will be required to complete a credit check satisfactory to the employer.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.