Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Strategy Manager serves as a partner and advisor to the executive team. Provides cross-functional efforts, delivers objective analysis and insights, and executes on strategic initiatives. Leads new projects, process improvements and customer experience enhancements. Drives business outcomes by building the strategy framework, translates strategies into actionable and quantitative operational plans and manages executions of identified operations activities. The incumbent will support business customer communication and engagement that includes working through a matrix organization to cross functionally support process improvements and issue resolution. Work closely with peer organizations in support of rate cases, testimony, and tariffs which includes writing testimony. Responsible for written internal and external customer communications for use by the Business Center and ESM organizations. Work in partnership with external business associations as needed. May also support Rates and Regulatory team in alignment on development and implementation of tariffs to include support on business customer communications regarding rate/tariff changes and assisting with writing testimony in support of rate cases.

This position will support the Supply Chain, Fleet & Facilities strategy.

Essential Duties and Responsibilities

• Build relationships with key stakeholders across the business to define needs and deliver solutions. Establish business customer communications with peer organizations. Manage and provide feedback and key insights regarding business customer communications with peer organizations.
• Responsible to develop both internal and external customer communications for business customers to aid the Business Center and ESM organizations. Own the Operational Change & Readiness strategy and manage launch activities
• Drive execution of various identified priorities and initiatives, through all phases of the program to a successful completion. Support work of Business Customer Solution Account Managers, including working with Business customers
• Define a Strategic Execution framework for Operations to align with prioritized business and company strategies, that are both agile and scalable
• Maintain operational dashboards and reporting suite to track, manage, and provide valuable insights on metrics and Key Performance Indicators (KPls)
• Manage the master plan for operationalizing capabilities; includes plans for Automation, Manual Process, RPA etc., timelines, milestones, critical path etc.
• Manage industry research of best practices to ensure organization is leveraging cutting edge business practices, organizational design, and technology to enable world class business models across multiple markets
• Facilitate cross functional teams focused on customer communications and engagement to improve business interactions and look for continuous improvement. Enforce standardization of Operational process policies and systems across multiple product franchises and business models across Revenue Operations functions
• Drive Business Transformation to enable the organization to rapidly navigate the transformation from perpetual to full function business models across multiple markets
• Other duties as assigned or may be necessary

Knowledge/Skills/Abilities

• Ability to establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives
• Able to differentiate and lead across people/process/technology solutions
• Knowledge of the business opportunities and challenges, sales data analysis, industry trends and market place events
• Ability to demonstrate strong organizational skills in a fast paced work environment
• Strong communications (written/verbal), presentation and facilitation skills
• Analytical Skills
• Able to achieve success without pre-existing roadmap of how to do so
• Able to create and sell vision across multiple functional disciplines and all levels of the organization
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Education

• Bachelor's degree in Operations Management, or Strategic Management and 4+ years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.
• [OR] Associate's degree in Operations Management, or Strategic Management and 6+ years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.
• [OR] High School diploma and 8+ years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program