Strategic Operations Advisor

NBT Bank

$117K — $156K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent education and experience
  • 10 years of experience in operational expertise
  • Knowledge of relevant regulations and legal requirements
  • Experience managing an operational team
  • Strong communication and interpersonal skills

Responsibilities

  • Provide expert guidance on operational strategies and best practices
  • Advise on processes to balance customer service, accuracy, and efficiency
  • Stay updated on emerging technologies and industry trends
  • Inform decision-making and drive innovation
  • Collaborate effectively with stakeholders at all levels

Benefits

  • Generous Paid Time Off: At least 22 days annually
  • Comprehensive Medical Coverage including HSA contributions
  • Dental and Vision Coverage for overall health
  • Flexible Spending Accounts for healthcare expenses
  • Employer-Paid Disability Coverage
  • Retirement Plans including a 401(k) with employer matching
  • Tuition Reimbursement to support education and professional growth
  • Employee Assistance Program (EAP) for additional support
  • Pet Insurance for pet health needs
Full Job Description
Pay Range: $56.61 - $75.48

A Strategic Operations Advisor is responsible for providing expert guidance and direction to the organization with regards to operational area of expertise. This role will advise on process, procedures and approaches to best meet expectations while effectively balancing multiple priorities (customer service, accuracy, efficiency, among others). The resulting strategies and best practices have an impact on the overall performance of the organization. Additionally, a Strategic Operations Advisor stays abreast of emerging technologies, industry trends, and best practices to inform decision making and drive innovation within the organization. Current knowledge of related regulatory and legal requirements is critical. Strong communication and leadership skills are essential for collaborating with stakeholders across the organization

Education and Experience:
  • Bachelor's Degree or equivalent education and experience
  • 10 years experience in operational area of expertise


Skills and Abilities:
  • Knowledge of regulations and laws governing operational area of expertise
  • Experience managing a successful operational team performing tasks advising on.
  • Ability to share knowledge and develop others' professional skills.
  • Excellent communication, interpersonal, and collaboration skills, with the ability to effectively interact with stake holders at all levels of the organization.


Tasks Performed:
  • 85% - Provide expert guidance and direction to the organization with regards to operational area of expertise. This role will advise on process, procedures and approaches to best meet expectations while effectively balancing multiple priorities (customer service, accuracy, efficiency, among others).
  • 10% - Maintain knowledge of emerging technologies, industry trends, and best practices to inform decision making and drive innovation within the organization as well as related regulatory and legal requirements
  • 5% - Other duties as assigned


Physical Requirements:
  • Communicate effectively with internal and/or external customers
  • Stationary 75% of the time or greater
  • Move objects up to a maximum of 10 lbs


Benefits for Full-Time Employees:
  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
  • Parental Leave: Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Flexible Spending Accounts: For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance: Supporting your growing family.
  • Tuition Reimbursement: Invest in your education and career growth.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Pet Insurance: For all your furry friends.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.


Benefits for Part-Time Employees Working 20+ Hours/Week:
  • Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Generous Parental Leave: Six weeks of paid leave at 100% of your salary.


Benefits for All Part-Time Employees:
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
  • Paid Sick and Safe Leave: For your health and safety.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.


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