Summary

DCSA's Office of Customer Success is seeking a Strategic Analyst to help shape the future of how the agency serves its customers & advances its mission. In this dynamic, high-impact role, you will lead complex analyses & strategic initiatives that drive customer success, business development, & enterprise growth. You will assess customer needs & market demand; identify service gaps, adoption barriers, & emerging opportunities; & develop data-informed recommendations that enhance the agency.

Duties

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As a STRATEGIC ANALYST you will be responsible for the following duties:

• Performs strategic analysis of customer needs, stakeholder concerns, market conditions, governance expectations, and enterprise service adoption trends to support DCSA's transition to operating as a customer-centric business.
• Exercises accountability for designing and establishing strategic approaches, analytic frameworks, measures of effectiveness, and cross-functional recommendations that ensure DCSA's customer-facing strategies align with broader agency goals, customer demand, and national security priorities.
• Identifies, assesses, and recommends business development and strategic growth opportunities to expand adoption of DCSA products and services across federal agencies, DoW components, the Intelligence Community, and the Defense Industrial Base.
• Conducts descriptive, trend, performance, risk, customer experience, requirements, policy/program, and enterprise integration analyses to identify root causes, assess emerging issues, and develop strategic recommendations.
• Leads and coordinates cross-functional working groups and matrixed efforts across OCS and DCSA business units, including Personnel Vetting, Industrial Security, Acquisition and Technology, and Security Training, to align enterprise actions with customer needs and strategic priorities.
• Advises supervisors, OCS leadership, DCSA senior leaders, and cross-functional stakeholders on customer-facing risks, service alignment issues, growth opportunities, enterprise impacts, and actions needed to improve economy of scale and reduce duplication across government.
• Performs other duties as assigned.

Requirements

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Conditions of employment

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): Not Authorized
• Fair Labor Standards Act (FLSA): Non-Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: Supervisors may approve situational telework on a case-by-case, temporary basis for limited situations.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.

Qualifications

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 10/05/2026

Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position.

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GG-13) in the Federal service and are prepared to take on greater responsibility.

Generally, this would include one year or more of such specialized experience.

Specialized experience for this position includes:

• Applying strategic planning, business development, customer success, and performance management principles to identify growth opportunities, improve service delivery, and support organizational objectives.
• Conducting market, customer, and demand analyses to identify customer needs, service gaps, adoption barriers, competitive or overlapping offerings, and opportunities to increase use of products or services.
• Building and maintaining professional relationships with customers, stakeholders, and strategic partners; gathering customer feedback; and representing an organization in meetings, working groups, or cross-functional forums.
• Developing data-informed recommendations, executive briefings, decision memoranda, or other written products that support leadership decisions regarding customer strategy, growth, governance, business processes, or organizational change.
• Collaborating across business lines or functional organizations to align customer needs, operational capabilities, and strategic priorities.

Specifically you will be evaluated on the following competencies:

1. Marketing and Demand Planning: Develops and implements strategies as they relate to developing customer outreach, marketing initiatives, demand collaboration and demand planning, and performance measurement analysis.

2. Stakeholder Management: Applies concepts, practices, and techniques to identify, engage, influence, and monitor relationships with individuals and groups connected to the work effort; including those who are actively involved, exert influence over the process and its results, and have a vested interest in the outcomes (positive or negative).

3. Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

4. Data Analysis: Analyze, model, and transform data to highlight useful information; suggest recommendations and conclusions, and support senior leader decision making.

5. Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.