General Description:
The Strategic Account Representative reports to the Strategic Account Manager and is responsible for managing an assigned portfolio of strategic pest management accounts while supporting the execution of MGK's strategic account initiatives. This role serves as the primary day-to-day contact for assigned customers, building long-term relationships, identifying opportunities to expand product adoption, coordinating customer activities, and collaborating with Territory Sales Representatives and cross-functional teams to deliver an exceptional customer experience. Success in this role requires consultative selling, strong organization, business acumen, and the ability to execute account strategies that drive long-term customer growth.
Principal Responsibilities:
- Execute strategic account plans in partnership with the Strategic Account Manager to drive growth within assigned customer accounts.
- Identify opportunities to increase product adoption, expand product portfolios, and grow revenue within existing strategic accounts.
- Manage the consultative sales process by presenting value-based solutions that align with customer business objectives.
- Coordinate product demonstrations, technical training, field evaluations, and product trials to support customer success.
- Partner with Territory Sales Representatives to ensure consistent execution and customer support across multiple locations.
- Collaborate with Customer Service, Marketing, Technical Services, Supply Chain, Regulatory, and Operations to deliver exceptional customer service and resolve customer needs.
- Utilize Salesforce and business intelligence tools to manage customer activity, monitor account performance, and identify growth opportunities.
- Prepare and participate in customer business reviews by analyzing account performance and presenting business recommendations.
- Provide customer feedback, competitive intelligence, and market insights to support strategic account planning.
- Represent MGK professionally at customer meetings, industry events, and trade shows.
- Travel as required to support assigned accounts and business objectives.
- Complete other duties as assigned.
Qualifications:
- Bachelor's degree in Business, Entomology, Chemistry, or a related field preferred.
- 3–5 years of outside sales or strategic account management experience.
- Experience with consultative sales and managing complex customer relationships.
- Pest Management Industry experience preferred.
- Strong presentation, communication, and relationship-building skills.
- Strong public speaking and presentation skills with the ability to confidently engage audiences of varying sizes, including senior leadership and key customer decision-makers.
- Experience utilizing business intelligence tools, such as Microsoft Power BI, to analyze data and communicate business insights is preferred.
- Experience utilizing CRM systems (Salesforce preferred).
- Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Ability to analyze customer data, identify growth opportunities, and develop account strategies.
- Demonstrated high level of integrity, professionalism, and accountability in customer and internal business relationships.
- Willingness to travel approximately 60–75%.
Additional Details:
- This is a full-time, salaried remote position. Candidates should reside in Florida or Georgia, preferably in the Orlando or Atlanta metropolitan areas. (Candidates outside of those areas will also be considered if they are within a reasonable driving distance of a major airport).
- Salary Range: $100k-$125k (commensurate with experience and qualifications).
- This role offers a competitive benefits package, including health insurance, 401(k) matching, PTO, a company vehicle, and revenue based bonuses.
