Walgreens

Strategic Account Manager

Walgreens • $95K — $244K *
Deerfield, IL 60015In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 4 years in client/account management or High School/GED with 7 years experience.
  • Experience in developing strategies to meet departmental goals.
  • Customer service background meeting service quality standards.
  • Ability to resolve complex issues effectively and efficiently.
  • Skills in preparing agendas and documenting senior-level meetings.
  • Capabilities in relationship-building within teams.
  • Basic proficiency in Microsoft Excel, PowerPoint, and Word.
  • Two years of experience in shaping financial decisions and leadership.

Responsibilities

  • Lead and implement client service programs to meet client needs and company objectives.
  • Negotiate and ensure smooth implementation of contracts with various teams.
  • Develop and assess client service models for enhancing customer satisfaction.
  • Provide strategic leadership on collaborative initiatives with sales teams.
  • Execute account strategies for high-profile customers in tandem with leadership.
  • Identify growth opportunities within existing customer accounts.
  • Cultivate positive relationships with internal departments to improve service delivery.

Benefits

  • Comprehensive health insurance packages including dental and vision coverage.
  • Retirement savings plans with employer matching.
  • Generous paid time off policy to foster work-life balance.
  • Opportunities for professional development and continuing education.
  • Employee discounts and wellness programs.
Full Job Description
Job Description

Job Summary
Accountable for end-to-end ownership and execution of assigned enterprise accounts, including business development support, contract negotiation, implementation, and ongoing account management. Partners with Director, Enterprise Growth & Strategic Accounts to execute account strategies that drive revenue growth, client satisfaction, and long-term retention.

Leads day-to-day management and performance of assigned accounts, identifying opportunities to expand relationships, optimize contract performance, and increase market share within defined accounts. Supports the development and execution of strategic account plans aligned to client objectives and broader business goals.

Serves as the primary point of contact for assigned clients, coordinating cross-functional resources to deliver integrated solutions and ensure successful contract execution and service delivery across a diverse portfolio of offerings.

Job Responsibilities
  • Leads, helps develop and implements client service programs which directly support both tactical and strategic service needs of the client and Company objectives. Identifies, recommends, and implements process improvements, service model changes, and client satisfaction tools to ensure a positive account relationship which fosters client retention.
  • Negotiating contracts as well as ensuring smooth implementation and pull through of contracts through collaboration across all responsible teams (C&P, Operations, etc.).
  • Develops, implements, and assesses a client services models targeted at optimizing client satisfaction and retention. May play an integral role in a team approach in closing a potential client.
  • Provide overall strategic and tactical leadership of collaborative initiatives with field sales personnel within region. Develop and maintain strong alliance efforts with internal teams to ensure access and pull-through of products and/or programs.
  • Implements and executes account strategies for high profile, strategic customers in collaboration with Sales/Account Management leadership.
  • Manage customer relationships, and identifies opportunities within existing customers to increase account penetration, and capitalize on contract opportunities.
  • Develops and fosters positive inter-and intra-departmental working relationships with other departments and business units. Responsible for providing a collaborative customer-facing, problem-solving environment with Sales, Marketing, Operations, and systems with the vision of enhancing Company market leadership. May be required to act as liaison between National Account Director and regional accounts.
  • May be responsible for achieving budgeted sales within assigned region or assigned accounts.
  • Provides coaching, mentoring, counseling and training as directed by Sales leadership.


External Basic Qualifications

  • Bachelor's Degree and at least 4 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities OR High School/GED and at least 7 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities.
  • Experience collaborating with internal or external resources to develop strategies that meet department goals within budget and established timelines.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Experience presenting to and coordinating senior level meetings, including preparation of agendas, documenting meeting minutes, sending out documents to attendees.
  • Experience building and maintaining relationships within a team.
  • Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
  • Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
  • Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
  • At least 2 years of experience contributing to financial decisions in the workplace
  • At least 2 years of direct leadership, indirect leadership or cross functional team leadership
  • Willing to travel up to 50% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Master's Degree or MBA.
  • Experience supporting or owning full account lifecycle for complex clients, including business development, contract negotiation, and ongoing account management
  • Experience executing contracting processes, including coordination with legal, finance, and operations teams
  • Demonstrated ability to drive account growth, retention, and satisfaction within assigned accounts
  • Experience supporting development and execution of account strategies aligned to revenue and client goals
  • Strong financial acumen, including understanding of contract terms, pricing structures, and performance metrics
  • Experience working cross-functionally to deliver client solutions (sales, contracting, operations, finance)
  • Ability to effectively manage client relationships and influence mid- to senior-level stakeholders
  • Healthcare, managed markets, payer, or PBM experience preferred
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual salary within this range ($95,000 to $244,800) that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Retail & Consumer Goods
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ
WBA
* Ladders Estimates

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