Job DescriptionDepartment: Sales & Marketing
Job Title: Strategic Account Manager
Summary: This position is responsible for managing the sales activities of Strategic Partners to strengthen the relationship and meet or exceed sales forecasts/goals.
Essential Functions of the Job: The essential functions of this job require the person, with or without reasonable accommodations, to perform the following:
- Meet or exceed sales forecast/goals.
- Champion assigned customer accounts within ebmpapst organization and build layered relationships throughout the customer organization.
- Expand the relationship with the strategic customer and have a thorough understanding of who the influencers, advocates, and decision makers are, at each given account.
- Travel to customers to develop, maintain, and improve relationships and business opportunities. Travel can be up to 60% of the time.
- Coordinate support teams including SBF management, engineering, and customer service to maintain focus and drive value to the customer.
- Analyze forecasts, track projects, monitor design opportunities and understand and implement customer goals and objectives.
- Have detailed knowledge and notes of all active projects. Provide fast and accurate updates to Executive Leadership when information on the account is needed.
- Coordinate information sharing between multiple customer locations.
- Lead internal and external calls. Facilitate the conversation with customer engineering and internal engineering. Take detailed notes for follow up and action items.
- Update CRM software regularly with projects and key customer contacts.
- Together with Market Managers, oversee quotes and adherence to pricing contracts.
- Manage, negotiate and review customer contracts, transaction supply programs, and unique terms and conditions.
- Ensure profitable growth as it relates to assigned accounts.
- Provide sales call reports as required.
- Provide monthly reports.
- Submit weekly Expense reports.
- Adhere to the Company's Travel Policy.
- Perform all other duties as assigned.
Recommended Education and/or Experience Bachelor's degree in business, sales, or engineering preferred
5 years sales or engineering experience, 3 + years sales management preferred.
Excellent presentation skills with proficiency in Microsoft suite
All Employees are expected to:- Follow the Employee Handbook policies and procedures and uphold organizational values.
- Contribute to building a positive work environment.
- Report for work consistently and on time.
- Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.
