What is the purpose of this role?

The purpose of this role is to serve as a strategic link between clients and DOOR, ensuring that customer needs are understood, translated into action, and aligned with business outcomes. By driving retention, uncovering growth opportunities, and fostering collaboration across teams, the Account Manager helps clients realize the full value of DOOR's platform while supporting the company's long-term success.

What is the role?

The Strategic Account Manager will be responsible for managing and growing relationships with a portfolio of DOOR's strategic enterprise customers. This role requires partnering with executive stakeholders, navigating complex organizational structures, and serving as a trusted advisor to help customers achieve their business objectives while driving long-term growth and retention. The ideal candidate is proactive, customer-focused, and skilled at balancing both relationship management and revenue growth.

What will you do?

• Client Relationship Management
• • Act as the primary point of contact for assigned strategic and enterprise-level clients
  • Develop a strong understanding of clients' business objectives, challenges, and needs.
  • Build trusted advisor relationships with executive leaders, including C-suite stakeholders, and effectively navigate complex customer organizations to drive alignment and business outcomes.
• Account Growth & Retention
• • Identify upsell, cross-sell, and expansion opportunities to grow account value.
  • Drive account renewals and proactively mitigate churn risks.
  • Negotiate contracts and pricing in alignment with company policies.
• Customer Success & Advocacy
• • Ensure clients achieve maximum value from products and services.
  • Partner with Customer Success, Support, and Product teams to resolve issues and drive adoption.
  • Gather customer feedback to inform internal teams and improve offerings.
  • Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions, presenting performance metrics, business outcomes, and recommendations to senior leadership and C-suite stakeholders.
• Sales & Forecasting
• • Manage a portfolio of strategic and enterprise-level clients with responsibility for meeting retention and growth targets.
  • Maintain accurate records of account activity in CRM tools.
  • Provide regular reporting on account performance and business impact.
• Collaboration & Strategy
• • Work closely with Marketing and Sales teams to support campaigns and lead generation within accounts.
  • Collaborate with Product and Operations to ensure smooth onboarding and scaling of clients.
  • Contribute to strategy development for a portfolio of strategic and enterprise-level market segments.

What do you bring to DOOR?

• Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
• 3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients).
• Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required.
• Strong track record of meeting or exceeding renewal and expansion targets. Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple accounts with varying needs and priorities.
• Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance.
• Experience in SaaS, technology, or B2B solutions preferred.

Key Competencies

• Customer-centric mindset with strong problem-solving skills.
• Results-driven with a focus on revenue growth and retention.
• Ability to build strong relationships and influence stakeholders.
• Strong organizational and time management abilities.Adaptability in a fast-paced, evolving environment.
• Ability to confidently lead customer performance and business review conversations, clearly articulating value, outcomes, and opportunities for improvement.

What is required?

• Periodic travel is required to support customer meetings, industry events, and team collaboration, averaging approximately once per quarter.
• This is a remote role based in the United States.

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• Parental Leave
  DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.
• Flexible Time Off
  We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being-so they can bring their best selves to work.
• Flexible Working Days
  We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.
• Comprehensive Health Coverage
  We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.
• Life & AD&D Insurance
  DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.
• Disability Benefits
  We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.
• Retirement Planning
  Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.
• DOOR Equipment Setup!
  Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.