Lightcast

Strategic Account Manager - 1057 - REMOTE

Lightcast • $80K — $95K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience in Strategic Account Management or similar customer-facing role required
  • Bachelor's degree in Business, Marketing, Communications, or related field preferred
  • Experience with strategic customer relationships and managing renewals
  • Strong consultative selling and solution-oriented problem-solving skills
  • Excellent written and verbal communication, and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with CRM and data analysis tools

Responsibilities

  • Build and maintain relationships with strategic customer accounts
  • Partner with customers to understand their business goals and provide solutions
  • Manage contract negotiations and identify upsell opportunities
  • Coordinate successful onboarding and monitor account health
  • Drive product adoption and customer engagement for retention
  • Collaborate with internal teams to resolve customer needs
  • Provide insights and presentations to enhance customer relationships

Benefits

  • Work in a dynamic and collaborative team environment
  • Opportunities for professional development and continuous learning
  • Engagement with high-profile strategic accounts
  • Chance to drive significant customer outcomes
  • Flexible work environment to support work-life balance
Full Job Description
The Strategic Account Manager is an experienced account manager responsible for proactively developing client relationships to sustain and increase revenue. Duties include handling customer inquiries, finding solutions, and working relentlessly with other departments to ensure an exceptional customer experience. Focus is primarily on larger or strategic, key accounts and partnerships.

Major Responsibilities:

  • Build and maintain strong relationships with an assigned portfolio of strategic customer accounts through proactive, consistent engagement and regular business reviews, solution discussions, and strategic planning.
  • Partner with customers to understand business goals, identify challenges, and deliver solutions that drive long-term success
  • Manage renewals through completion, including pricing discussions, contract negotiations, contracting activities, and identifying cross-sell and upsell opportunities.
  • Manage contract negotiations, pricing discussions, and identify cross-sell and upsell opportunities
  • Establish customer success goals, coordinate successful onboarding, monitor account health, and accelerate customer time-to-value
  • Drive ongoing product adoption and customer engagement to support retention and long-term growth
  • Collaborate with Sales, Customer Success, Product, and internal stakeholders to resolve customer needs and deliver an exceptional customer experience
  • Provide strategic insights, presentations, and recommendations that strengthen customer relationships and business outcomes
  • Maintain accurate account documentation while managing multiple priorities in a fast-paced, results-driven environment


Education & Experience:

  • 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role required
  • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
  • Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities
  • Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills
  • Excellent written and verbal communication, presentation, negotiation, and interpersonal skills
  • Demonstrated ability to identify customer needs, uncover expansion opportunities, and deliver cross-sell and upsell outcomes
  • Strong analytical and organizational skills with the ability to manage multiple competing priorities and work independently in a results-driven environment
  • Proficiency with spreadsheet, presentation, CRM, and data analysis tools
  • Continuous learner with a collaborative, customer-focused mindset and a passion for creating mutually beneficial outcomes
  • Demonstrated initiative, accountability, and persistence with the ability to independently drive customer outcomes in a fast-paced, results-driven environment.

About Lightcast

Aquaveo is a modeling software company based in Provo, Utah that develops software used to model and simulate groundwater, watershed, and surface water resources. Its main software products include SMS, GMS, WMS, and Arc Hydro Groundwater.
Learn more about Lightcast
Industry
Technical Services
* Ladders Estimates

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