About This roleWe're seeking a new team member to join our growing team in delivering efficient and dependable cooling solutions to customers in the
Midwest region. You will be responsible for managing our Field Service customers and management of our customer experience.
Step into a role at the forefront of a transformative operational change and growth in the HVAC industry. As part of this innovative team, you'll be responsible for leading changes, delivering solutions to our customers.
Key Responsibilities- Set up all Warranty jobs and validate warranty status prior to setup
- Review Open Warranty jobs daily
- Complete all needed documents for Warranty claiming
- Complete claiming process within 10 days of Warranty completion
- Order any parts for warranty jobs
- Own warranty call with the warranty admin team and Area Managers
- Communicate with technicians regarding information needed for warranty
- Setup startup jobs same days as readiness notification provided
- Provide tech with all information needed for startup
- Setups abound connection case with the startup case
- Ensure abound connection case is set up, and IPs are updated for the tech to complete the process
- Provide schedule to Service Coordinator during S&O meetings related to start up and connections
This is an on-site role for someone that lives close to any of our offices in Cleveland OH, Novi MI, Dayton/Cincinnati OH, Louisville KY or Pittsburgh PA
Required Qualifications- High School Diploma or GED
- 2+ years of working experience in customer service or service operations
Preferred Qualifications - Excellent negotiation, communication, and interpersonal skills.
- Strong written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of Service Bench
- Excellent customer relations skills
- A self-starter with a sense of time management
Pay RangeThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 7 September 2026
Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
