ABOUT THIS ROLE• Leads service delivery for mission-critical data centers ensuring uptime and contract compliance
• Manages multi-site service contracts, aligning maintenance with strict customer procedures
• Proactively identifies risks and drives cross-functional resolution before escalation
• Maintains strong customer presence and ensures accurate invoicing and receivables management
OPERATIONAL OWNERSHIP & SERVICE EXECUTION• Primary operational contact ensuring fulfillment of contractual and service obligations
• Coordinates preventive and corrective maintenance execution with field teams across multiple sites
• Identifies risks impacting uptime and coordinates mitigation across service, engineering, and operations
• Delivers consistent, accurate service performance data and reports to foster transparency
REQUIRED QUALIFICATIONS• High School Diploma or GED
• 2+ years of experience in account management
PREFERRED QUALIFICATIONS• Experience in mission-critical operations and high-availability environments
• Strong customer leadership
• Data-driven analysis
• Problem-solving, and execution discipline
• Experience with scheduling and sales force
Pay RangeThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 16 July 2026
Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.
Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
