Strategic Account DirectorThe GHX Strategic Account Director (SAD) is responsible for selling complex supply chain software solutions into the healthcare community. The SAD determines the overall account planning and management of their customer base within specified net new and existing key accounts to achieve a growth billings quota.
Successful candidates will have an in-depth understanding of the healthcare industry and the business challenges that customers in the healthcare community face. They will be able to identify and articulate the pain points of the customer and successfully demonstrate how GHX solutions will provide value to their organizations. Successful candidates will also be able to effectively and professionally navigate organizational dynamics and be able to influence executive and C-suite level decision makers.
Key Responsibilities- Builds cross-functional relationships to establish multi-year roadmaps and business plans for large, existing, and most complex accounts to achieve annual quota.
- Manages all aspects of account relationship and triages issues across internal stakeholders at GHX to closure including finance, legal, customer success, support, and implementation teams.
- Develops and implements strategies for selling GHX solutions in the C-suite to ensure internal buy-in at the highest level.
- Validates prospects' needs through discovery process, and develops into ROI that solves business problems for clients.
- Effectively presents the business case for GHX solutions that solve business problems while providing a relevant ROI.
- Qualifies and quantifies the impact of the customer maintaining the status quo or pursuing competitor's solutions vs. GHX.
- Refines messaging and sales tools needed to recruit customers.
- Conducts Strategic Business Reviews with customer base to expand usage of products or services, and to identify additional problems to be solved by GHX solutions.
- Proactively advances the purchase decision and creates a sense of urgency to sign agreements.
- Stays abreast of healthcare industry market trends, macro- and microeconomic impacts to the healthcare supply chain, as well as competitive marketplace activities.
- Presents products in a compelling, positive, and professional manner; applies sound strategies for protecting accounts and penetrating accounts held by competitors.
- Acquires and integrates industry knowledge related to general trends, emerging technologies, and competitors.
Key Duties- Builds pipeline through lead generation, prospecting, pipeline development, networking, targeting, and qualification for new opportunities with existing and new assigned accounts to achieve quota.
- Prospects, accurately forecasts, and assesses resource allocation and planning of new business deals within assigned accounts; develops solution proposals encompassing all aspects of the business applications.
- Tracks and reports sales opportunities within Salesforce.com to accurately forecast deals.
- Thoroughly qualifies all leads and sales opportunities.
- Collaborates internally with Product Management, Marketing, Customer Support, and other internal GHX departments to drive overall customer value and satisfaction.
- Continually trains and develops knowledge of new technologies and selling points, to include enhancing expertise.
Key Competencies- Strong business acumen and ability to think strategically.
- Excellent interpersonal, presentation, negotiation, and closing skills with demonstrated success in building and sustaining customer relationships.
- Self-motivated and results-oriented, with a positive outlook and a clear focus on high-quality interactions to drive business results for the customer and GHX.
- Ability to collaborate with internal GHX resources to effectively close the sale; effective time management skills and ability to meet deadlines.
- Understands, and has the ability to influence, a wide range of customer stakeholders.
- Understands business organizations and buying cycles; results driven and able to achieve/exceed monthly/quarterly/annual sales quotas.
- Consultative sales methods and solution selling skills.
Required Education, Certifications, and Experience- Minimum of 10 years of sales experience with at least 7 years selling complex technical solutions to large, complex accounts.
- Minimum of 5 years of healthcare industry experience.
- Demonstrated success in managing large, complex strategic accounts while meeting and exceeding annual sales quotas.
- Demonstrated ability to be a leader amongst peers in terms of sharing selling best practices, being a lifetime learner, and desire to help mentor and guide less experienced sellers.
- Ability to articulate and sell a complete solution vs. specific product features and functions while demonstrating positive ROI.
- Ability to defend GHX business case against other customer initiatives and priorities.
- Experience building a pipeline and qualifying and identifying deals that you can bring to completion.
- Excellent communication skills, written and verbal, with internal and external clients.
- Bachelor's degree in Business or related discipline, or a combination of education and relevant work experience.
- Self-starter that requires minimal direction.
- Proven effectiveness working in a collaborative environment.
- Knowledge of MS Office Suite.
- Willingness to travel up to 75% of the time.
- Previous ERP sales and/or healthcare supply chain sales experience.
Preferred Qualifications- Cumulative career bookings over $10MM.
- Experience with various ERP systems.
- Experience with Salesforce.com and CRM applications.
Key Differentiators- Demonstrated success in managing large, complex strategic accounts while meeting and exceeding annual sales quotas while achieving positive ROI.
The base salary for this role is: $114,000.00 - $152,000.00
The base salary range represents the anticipated low and high end of the GHX's salary range for this position. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
