The TJX Companies

Store Service Manager

The TJX Companies • $89K — $135K *
Mississauga, ON L4T 0A1In-Person
Retail & Consumer Goods
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5+ years in logistics, transportation, or supply chain management
  • 2+ years of experience in a leadership role
  • Strong knowledge of store delivery operations and logistics
  • Proven relationship-building skills with stakeholders at all levels
  • Excellent communication and interpersonal abilities
  • Strategic mindset with data evaluation and decision-making skills
  • Proficiency in Microsoft Office and supply chain systems

Responsibilities

  • Lead outbound product flow strategy across TJX Canada's network
  • Drive service quality for stores and district managers
  • Serve as primary escalation point for logistics challenges
  • Collaborate with carriers and cross-functional teams
  • Oversee daily operations managing shipment visibility and delivery exceptions
  • Direct strategic initiatives for peak seasons and new store openings
  • Analyze metrics for continuous improvement and cost-effective practices

Benefits

  • Opportunity for personal and professional growth
  • Work in a collaborative and fast-paced environment
  • Impactful role influencing business success
  • Chance to lead and mentor a team of logistics professionals
  • Access to training opportunities and development programs
Full Job Description
Job Description:

We're looking for a Store Service Manager (Logistics) to play a key role in ensuring product moves efficiently from our Distribution Centers to stores across Canada, helping deliver an exceptional experience for both customers and store teams. In this high-impact leadership position, you'll oversee all aspects of outbound flow and visibility with a 3-12-month planning horizon, while driving process improvement initiatives that enhance operational performance. You'll serve as the primary escalation point for the most critical store issues nationwide, using your critical thinking and problem-solving skills to improve labor management and accelerate the speed of product to the sales floor. Join a collaborative, fast-paced environment where your expertise will directly influence business success and create meaningful opportunities for growth and development.

What You'll Do:
  • Lead the strategy and execution of outbound merchandise flow across TJX Canada's network, ensuring products move efficiently from Distribution Centers to Stores nationwide.
  • Drive exceptional service for Stores and District Managers by balancing customer needs, operational priorities, and supply chain efficiency.
  • Serve as the key escalation point for complex logistics and store service challenges, identifying solutions that minimize disruption and support store sales performance.
  • Partner with carriers, 3PL providers, and cross-functional teams to optimize transportation performance, resolve delivery issues, and enhance service levels.
  • Oversee daily outbound operations, proactively managing shipment visibility, delivery exceptions, and transportation risks to ensure a seamless flow of product to Stores.
  • Lead strategic initiatives including peak season planning, inventory programs, new Store openings, and Store relocations to support business growth and operational excellence.
  • Analyze performance metrics and operational trends to identify opportunities for continuous improvement, process optimization, and cost savings.
  • Build strong relationships with Store Operations leaders, District Managers, and internal stakeholders to deliver solutions that support store profitability and an exceptional customer experience.
  • Collaborate with partners across the business, including Loss Prevention and Store Operations, to reduce risk and simplify store processes.
  • Coach, mentor, and develop a team of logistics professionals, fostering a culture of accountability, engagement, innovation, and continuous improvement.
  • Champion data-driven decision-making and operational excellence, leveraging insights and analytics to improve service, efficiency, and overall supply chain performance.


About You:
  • 5+ years of progressive experience in transportation, logistics, supply chain, distribution, or a related operational environment.
  • 2+ years of people leadership experience, including coaching, developing, and leading high-performing teams.
  • Strong knowledge of transportation, distribution, and store delivery operations, with the ability to balance service, cost, and operational efficiency.
  • Proven ability to build relationships, influence stakeholders, and partner effectively across all levels of an organization.
  • Strong leadership, communication, and interpersonal skills, with experience managing performance, developing talent, and driving engagement.
  • Strategic and analytical mindset with the ability to evaluate complex situations, leverage data, and make sound business decisions.
  • Excellent problem-solving skills with a focus on identifying root causes and implementing sustainable solutions.
  • Experience leading projects, managing change, and driving continuous improvement initiatives.
  • Ability to manage multiple priorities and thrive in a fast-paced, customer-focused environment.
  • High degree of professionalism, judgment, and discretion when handling sensitive information.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, and Word, and experience with transportation, logistics, or supply chain systems.


Preferred Qualifications
  • Post-secondary education in Business, Supply Chain Management, Logistics, or a related field.
  • CITT designation or another professional transportation or logistics certification.
  • Experience with transportation management, visibility, or distribution network systems.


Posting Details:
  • Posting End Date: July 24, 2026


If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:
60 Standish Court

Location:
CAN Home Office Mississauga ON

Salary Range: $ 89,208.00-$135,086.40 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

About The TJX Companies

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With over $27 billion in revenues in 2013, more than 3,200 stores in six countries and over 190,000 Associates, they see themselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J.Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (TK Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.

The TJX Companies Careers

Join the vibrant team at The TJX Companies, a leader in the retail industry, where your career growth and development are supported by a culture of diversity, innovation, and leadership. As the home of the world's largest off-price apparel and home fashions retailer, we offer unparalleled job opportunities that empower you to leverage your skills and drive forward with confidence in a dynamic employment landscape. Work You’ll Do At The TJX Companies, you’ll engage in work that matters. Join our community of passionate, curious, and creative team players who are dedicated to propelling the company forward through strategic innovation and robust leadership. Our team at TJX is committed to helping you explore vast opportunities, from entry-level positions to executive roles, ensuring that every step you take is geared towards professional growth and excellence. Transform Your Career Step into a role that harnesses your potential and pushes you to excel. The TJX Companies is not just about job opportunities; it's about building a meaningful career. Here, you will find a supportive network that values professional development and diversity training, helping you to enhance your skills and advance your career. Internship Programs Kickstart your career with The TJX Companies through our internship programs. These opportunities are designed for ambitious students looking to make a significant impact in the retail sector. Interns at TJX gain hands-on experience, valuable insights, and real-world skills that are crucial for future employment, all while being immersed in a culture that thrives on innovation and teamwork. Benefits and Culture Choose a career with The TJX Companies and enjoy a range of benefits that underscore our commitment to our employees' well-being and professional growth. Our inclusive culture fosters diversity, encouraging you to bring your unique perspectives and ideas to the table. At TJX, you’ll find more than just employment; you’ll discover a place where you can grow personally and professionally, surrounded by leaders and peers who will help you thrive. Leadership and Development Prepare to be a leader at The TJX Companies, where we prioritize your leadership development as a critical part of your career journey. Through targeted training programs and access to mentoring and networking opportunities, we equip you with the tools to succeed. Our leadership framework supports your growth at every level and helps you navigate the complexities of the retail world with confidence. Join Our Team Explore the job opportunities at The TJX Companies today and find the position that matches your skills and passions. We are continuously hiring across various departments, looking for individuals who are driven, solution-oriented, and ready to contribute to our global success. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at The TJX Companies. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and aspirations. Discover the rewarding career opportunities waiting for you at The TJX Companies. Whether you’re refining your resume, preparing for an interview, or seeking to enhance your professional skills, TJX is here to support you every step of the way. Join us and be part of a company that celebrates diversity, encourages innovation, and cultivates leaders.
Learn more about The TJX Companies
Size
340,000 employees
Market Cap
$90 billion
Industry
Retail & Consumer Goods
Net Income
$90.4 million
Founded
1987
5 Year Trend
+7.9%
Revenue
$32.1 billion
NASDAQ
TJX
* Ladders Estimates

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