Job DescriptionWe are seeking an entrepreneurial and results-driven
Store Manager to lead our Palo Alto location and drive business performance in a growing market.
Key Responsibilities:Leadership & Team Development- Lead, coach, and inspire a high-performing team to consistently exceed sales and service goals
- Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration
- Set clear expectations, analyze performance, and implement action plans to drive results
- Lead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement
Sales & Business Development- Act as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanship
- Drive store profitability through strong KPI management and strategic decision-making
- Build and maintain a loyal client base through CRM, outreach, and personalized service
- Establish partnerships with interior designers, hospitality partners, and local businesses to grow the brand presence
- Ensure an exceptional "white glove" client experience, including bespoke services and in-home consultations
Operations & Store Excellence- Oversee all aspects of store operations including scheduling, reporting, and financial performance
- Ensure execution of visual merchandising and brand presentation standards
- Manage inventory, stock flow, and loss prevention processes
- Partner with corporate teams to execute business initiatives and continuously improve store performance
- Maintain compliance with company policies, procedures, and legal requirements
Qualifications- Several years of retail management experience, preferably within luxury retail, hospitality, or interior design
- Proven track record of driving revenue growth and leading high-performing teams
- Strong business acumen with the ability to analyze trends and adapt strategies
- Exceptional leadership, communication, and interpersonal skills
- Experience with CRM tools, clienteling, and relationship-driven selling
- Highly organized with strong problem-solving and decision-making abilities
- Proficiency in POS systems, Microsoft Office, and Google Workspace
- Flexible schedule, including evenings, weekends, and holidays
Physical Requirements:- Ability to lift and mobilize items up to 40 lbs. using appropriate equipment and techniques
- Ability to move throughout the boutique, stockroom, and offsite locations as needed
- Ability to stand for extended periods and perform physical tasks including bending, stooping, and climbing ladders
Additional InformationFrette offers a competitive compensation package including base salary, commission, and performance-based bonus opportunities. This role presents a unique opportunity to lead within a globally recognized luxury brand while making a direct impact on business performance and team success.
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