Store Manager - Google Store Retail Houston

Acosta

$95K — $102K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Results-oriented with a proven track record in achieving sales and customer satisfaction goals.
  • Strong decision-making skills with the ability to effectively analyze and solve complex problems.
  • Excellent verbal and written communication skills; familiarity with G-Suite is beneficial.
  • 6-8 years of experience in retail management, particularly in customer-focused environments.
  • Bachelor's degree preferred; equivalent relevant experience may be considered.

Responsibilities

  • Oversee employee management including hiring, training, and scheduling to build a strong, diverse team.
  • Maintain store inventory levels and oversee store appearance while managing financial documentation.
  • Foster an inclusive team culture and deliver engaging event content to enhance customer knowledge.
  • Spend time on the sales floor coaching team members on sales techniques and performance metrics.
  • Collaborate with the Regional Store Manager on staffing and successfully execute product launches.
  • Ensure adherence to operational compliance and conduct monthly financial reviews.

Benefits

  • Opportunity to cultivate a consumer-first service culture in a renowned retail environment.
  • Hands-on leadership role with direct impact on team performance and customer engagement.
  • Access to professional development and training opportunities within a well-established brand.
  • Work within a collaborative and inclusive team environment, promoting diversity and growth.
  • Chance to be part of innovative product launches and initiatives, enhancing customer experience.
Full Job Description
Job Description

Role Overview: The Store Manager is the primary leader of the Google retail environment, responsible for cultivating an outstanding "consumer-first" service culture while driving overall operational excellence. You will be fully accountable for the execution of sales, service, and customer experience initiatives, ensuring the store remains "Radically Helpful" for every guest. This role requires a balance of strategic planning and hands-on floor leadership to manage the entire store team and deliver high-performing business results.

Salary: $95,000-$102,000

Responsibilities

  • Team Leadership: Oversee all employee management, including hiring, development, discipline, and scheduling, to build a diverse, high-performing team.
    Operational Accountability: Responsible for maintaining adequate inventory levels, overseeing store appearance, and completing all accounting and paperwork associated with cash receipts and physical inventories.
  • Engagement & Culture: Create an inclusive, collaborative environment and manage the team to deliver event content that grows customer knowledge and engagement.
  • Performance Coaching: Spend the majority of time on the sales floor coaching personnel on sales techniques, reputation metrics, and providing feedback to improve product performance.
  • Strategic Planning: Partner with the Regional Store Manager on staffing forecast plans and successfully execute the launch of new products, services, or processes.
  • Compliance: Drive operational compliance for back-office processes and conduct monthly cost reviews of overtime, discounts, and returns.


Qualifications

Success Profile & Skills
• Results-Oriented: Passion for meeting and exceeding goals related to revenue, productivity, and customer reputation.
• Decision Quality: Ability to utilize professional expertise to solve complex problems and analyze issues effectively.
• Communication: Strong verbal and written communication skills with a working knowledge of G-Suite.
• Experience: 6-8 years of retail management in high-touch, customer-facing environments.
• Education: A Bachelor's degree is preferred; however, a relative combination of adequate work experience and education may be sufficient in place of the degree.

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