Pennsylvania Medicine

Sterile Processing Manager - full time, varied shifts

Pennsylvania Medicine$75K — $95K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Healthcare Administration, Business, Operations, or related field
  • Minimum 3 years of progressive leadership experience in healthcare or complex operations
  • Demonstrated success leading teams and driving operational results
  • Experience with process improvement methodologies (Lean, Six Sigma, or equivalent)
  • Strong analytical, communication, and stakeholder engagement skills

Responsibilities

  • Cultivate a high-reliability culture centered on safety and accountability
  • Lead and develop team members to meet individual and departmental goals
  • Drive team engagement and retention through mentorship
  • Promote diversity and inclusion in alignment with Penn Medicine values
  • Implement standard work and daily management systems for consistency
  • Monitor key performance indicators to align with organizational goals
  • Partner with interdisciplinary teams for optimized instrument utilization

Benefits

  • Comprehensive compensation and benefits program
  • Prepaid tuition assistance program
  • Employee wellness support
  • Engagement in meaningful medical advances
Full Job Description
LOCATION: Lancaster General Hospital in Lancaster, PA

SCHEDULE: Primarily Monday through Friday, day shift, leading a 24/7 operations team. Availability for 2nd and 3rd shifts is required as needed.

POSITION SUMMARY:

The Manager of Sterile Instrument Processing is responsible for providing strategic, operational, and people-centered leadership to ensure safe, reliable, and efficient instrument and supply support for surgical and procedural services across Penn Medicine Lancaster General Health. This role advances Penn Medicine's commitment to high reliability, patient safety, and exceptional patient experience by building a culture of accountability, continuous improvement, and collaboration. The Manager leads through data-driven decision-making, standardization, and interdisciplinary partnership to optimize workflows, improve quality outcomes, and support seamless care delivery.

ESSENTIAL FUNCTIONS:
  • Cultivate a high-reliability culture grounded in safety, respect, accountability, and continuous learning
  • Lead, coach, and develop leaders and team members to achieve individual and departmental goals
  • Drive team member engagement, retention, and professional growth through mentorship and performance management
  • Promote diversity, equity, and inclusion consistent with Penn Medicine values
  • Lead change management efforts, ensuring clear communication and sustained adoption
  • Ensure consistent, timely, and reliable instrument availability to support procedural volume and patient care needs
  • Lead the development and monitoring of key performance indicators (KPIs) aligned with system and local goals
  • Implement standard work, visual management, and daily management systems to drive consistency and transparency
  • Align workflows and resource allocation with demand, improving throughput and reducing operational variation
  • Advance Penn Medicine's systemness strategy through alignment of processes, best practices, and performance expectations
  • Lead and sustain Lean-based performance improvement initiatives to optimize end-to-end processes
  • Use data and analytics to identify opportunities, reduce defects, and improve flow
  • Partner with perioperative services, supply chain, and clinical teams to improve instrument utilization and system efficiency
  • Drive standardization to reduce variation and enhance safety and reliability
  • Support implementation of new technologies and process innovations
  • Ensure compliance with regulatory, accreditation, and Penn Medicine standards
  • Advance a Just Culture environment that promotes safety reporting, transparency, and learning
  • Monitor and improve quality outcomes, focusing on error prevention and defect reduction
  • Lead departmental readiness for audits, surveys, and regulatory reviews
  • Serve as a trusted operational partner with perioperative leaders, physicians, nursing, and support services
  • Foster strong interdisciplinary relationships to support coordinated, patient-centered care
  • Communicate performance, risks, and improvement initiatives clearly and proactively
  • Align department priorities with organizational and surgical services strategy
  • Optimize asset utilization, including instruments, equipment, and supplies
REQUIRED MINIMUM QUALIFICATIONS:
  • Bachelor's degree in Healthcare Administration, Business, Operations, or related field
  • Minimum 3 years of progressive leadership experience in healthcare or other complex operations
  • Demonstrated success leading teams, managing performance, and driving operational results
  • Experience with process improvement methodologies (Lean, Six Sigma, or equivalent)
  • Strong analytical, communication, and stakeholder engagement skills
PREFERRED QUALIFICATIONS:
  • Master's degree (MHA, MBA, or related field)
  • Experience within perioperative services or procedural operations
  • Certified Sterile Processing Manager (CSPM)
  • Lean/Six Sigma certification or formal operational excellence training

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

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About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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