DHL Group

Station Service Manager II

DHL Group$113K — $151K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS/BA degree required with 6-8 years of relevant experience.
  • Minimum 2 years of supervisory or military leadership experience.
  • Extensive depth of expertise in specialized business areas.
  • Strong understanding of operations and compliance issues.
  • Professional certification may be required in certain areas.
  • Valid Driver's License and good driving record required.
  • Excellent customer service skills essential.

Responsibilities

  • Oversee efficient operations of service center pick-up and delivery.
  • Ensure compliance with safety and regulatory guidelines.
  • Manage handling and transportation of customer materials.
  • Develop operational plans and budgets aligned with goals.
  • Collaborate with sales management for growth and customer engagement.
  • Coach and train sales representatives as needed.
  • Supervise staff and manage hiring, training, and performance.

Benefits

  • Competitive pay with bonus/incentive programs.
  • 401K retirement savings plan with company match.
  • Medical, dental, and vision coverage, alongside wellness programs.
  • Tuition reimbursement for ongoing education.
  • Generous paid time off starting at 4 weeks.
  • Employee discount and assistance programs available.
  • Extensive training opportunities for career development.
Full Job Description
We currently have a "Career" opportunity for a Station Service Manager. As the Station Service Manager, you will provide operational management and support at the service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL's policies. Range-$113,700-151,600 Key Responsibilities: - Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services - Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations - Ensures safe, efficient and timely handling and transportation of all customer materials - Develops operations plans and budgets based on goals and objectives - Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets - May manage, coach, and train sales representatives in smaller locations - May ensure compliance with import/export regulations, duties, and tariffs in some markets - Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff - Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills & Qualifications: - Typically requires BS/BA and 6-8 years' experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience - Has extensive depth of expertise and knowledge in specialized functions or business areas - A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered - Develops advanced concepts, techniques, and standards - Develops new applications based on professional principles and theories - Viewed as expert in functional or business area within DHL - Deals with cross-cultural tactical issues - Professional certification required in some areas - Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards - Must be 18 years old - Excellent customer service skills - Candidate must pass pre-employment background, drug, and medical physical screening Physical Requirements: - Must be able to lift up to seventy (70) lbs occasionally - Must be able to lift forty (40) lbs frequently - Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: - Competitive Pay - Bonus/Incentive Programs - Retirement Savings - 401K with company match - Medical, Dental, Vision, well-being programs - Tuition Reimbursement - Generous Paid Time Off - Starting at 4 Weeks (PT/FT) - Paid Leave - Employee Discount Program - Employee Assistance & Work Life Program - Outstanding training opportunities

About DHL Group

DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
Learn more about DHL Group
Size
550,000 employees
Industry
Founded
1969

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