Department:Ground Operations
Job Description:*** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the
State of Maine, New Hampshire, Vermont, Rhode Island, Connecticut, or Massachusetts***The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Station Manager oversees operations at the Providence Station and its Employees. The Station Manager serves as a Leader to Agents by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. This role will utilize tactical and strategic skills to ensure operational effectiveness and efficiency, and they'll drive Airport Operations performance across operational areas. This role supports and supervises the Airport Operations Teams, Leaders, and other workgroups to ensure a safe, reliable, and ontime operation while providing Legendary Customer Service to our Internal and External Customers.
Additional details
- This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Responsibilities
- Monitor staffing in all areas and verify that overtime is used properly, Oversee staff planning, hours, and OT planning and compliance
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results. Meet or exceed performance goals through effective decisions
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted for the Station
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
- Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
- Monitor Station performance, build processes to implement improvement, and review processes and adjust as necessary. Own Change Management with a focus on communication and Change planning
- Work closely with Ground Ops Partners as required (Network Planning, Airport Screening Managers, Affairs, Labor, etc.) Coordinate actively with all Departments to maintain the station's on-time performance
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of operational safety and management
- Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to understand and apply information to contribute to the organization's strategic plan
- Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
- Ability to apply general rules to specific problems to produce answers that make sense
Education
- Required: High School Diploma or GED
Experience
- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in Airline Operations
Licensing/Certification
- Ability to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Ability to obtain GSC qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
Physical Abilities
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you'll love: https://careers.southwestair.com/benefits
*Pay amount doesn't guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
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