Position Overview

We're looking for a Staff UX/UI Designer to define design strategy and lead quality across major client engagements. This role is ideal for an experienced designer who can own end-to-end design for complex, multi-platform products, lead UX research strategy, and partner with leadership and clients to shape product direction.

In this role, you will work as a key design leader on a cross-functional team, owning design system architecture, driving research strategy, and mentoring designers at multiple levels. You'll champion AI-powered design workflows, contribute to design operations, and help shape how the Experience team grows and works.

What You'll Do

Craft & Delivery

• Define design strategy and direction for major engagements, leading end-to-end design across complex, multi-platform products
• Own design system architecture and governance, ensuring consistency, scalability, and flexibility across products and teams
• Lead UX research strategy - selecting methodologies, embedding research into the delivery process, and ensuring insights influence product direction
• Champion AI-powered design workflows and lead their adoption on engagements, driving efficiency and creative quality (e.g., Figma AI, Claude)
• Drive design operations and process improvements that improve how the Experience team delivers and collaborates
• Lead internal initiatives including marketing, business development, and the evolution of the design practice

Collaboration & Communication

• Partner with leadership and clients on design direction, serving as a senior design voice at the engagement level
• Collaborate closely with engineers, strategists, and delivery leads to align design decisions with technical and business realities
• Lead workshops, design sprints, and collaborative sessions with clients and cross-functional teams

Leadership & Influence

• Mentor junior and mid-level designers, helping them grow their craft, confidence, and professional practice
• Establish design quality standards and critique culture that lift the team's collective craft
• Make design decisions with thoughtful consideration of tradeoffs across usability, business goals, and technical constraints

What You'll Bring

• 6+ years of professional UX/UI design experience with a strong product background
• Expert Figma proficiency with design system architecture experience
• Deep experience leading design systems at scale, including architecture, governance, and cross-team adoption
• Deep UX research experience including research strategy, methodology selection, and translating insights into product direction
• Experience defining design strategy for complex products or engagements
• Experience presenting and influencing at the leadership and client level
• Track record of mentoring designers and lifting team craft
• Strong experience with AI-assisted design tools and leading their adoption within a team (e.g., Figma AI, Claude)
• Experience facilitating workshops, design sprints, and collaborative sessions with clients and cross-functional teams
• Service design experience, design ops leadership, or multi-platform design depth is a plus

Helpful Extras and Unique Skills

You'll Do Well Here if You Are

• A doer. You see something broken and fix it. You'd rather move on clarity than wait for certainty.
• A fast learner who knows you don't know everything. The AI landscape changes weekly. You're senior enough to know better and curious enough to keep learning anyway.
• Direct in a way that makes the work better. You give honest feedback. You'd rather have the hard conversation than blow smoke.
• Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don't put your name on work you wouldn't stand behind.
• Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger-pointing.
• All in. You treat clients' businesses like your own. You take the work seriously without taking yourself seriously.
• Resourceful when the budget, timeline, or team is tight. Constraints don't slow you down. They sharpen you.
• Glad to be in the room with people who care as much as you do. Our teams average fifteen-plus years of experience. We hire people who push each other to do better work.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $ USD - $ USD. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.