Position Summary...What you'll do...As a Staff, Tech Ops, you will serve as an operational leader responsible for driving business performance across emerging commerce initiatives. You will partner across Product, Engineering, Last Mile Delivery, Support, eCommerce, and Operations teams to improve service quality, optimize operational performance, and enable sustainable business growth. This role combines strategic thinking with operational execution, requiring strong business acumen, analytical problem-solving, and the ability to influence cross-functional teams in a highly matrixed environment.
The ideal candidate thrives in ambiguity, quickly identifies opportunities for improvement, and drives initiatives from concept through execution to deliver measurable business impact.
What You'll Do
- Own operational performance across emerging commerce businesses by monitoring key service, quality, and cost metrics and driving initiatives that improve customer and business outcomes.
- Lead cross-functional efforts to identify, prioritize, and resolve operational challenges through data-driven root cause analysis and structured problem solving.
- Partner with Product, Engineering, Last Mile Delivery, Support, and business stakeholders to develop scalable operational solutions that improve reliability, efficiency, and customer experience.
- Develop operational strategies, governance mechanisms, and performance reviews that enable informed decision-making and continuous improvement.
- Lead operational readiness and launch activities for new capabilities, partners, and business initiatives, ensuring successful implementation and ongoing performance.
- Translate operational insights into business requirements, influencing product roadmaps and process improvements that support long-term scalability.
- Build executive-ready business reviews, performance reporting, and recommendations that clearly communicate operational health, risks, and opportunities.
- Evaluate emerging business opportunities, operational capabilities, and industry trends to inform future operating models and strategic priorities.
Preferred Qualifications
- 5+ years of experience in business operations, operations management, strategy, consulting, supply chain, eCommerce, or a related field.
- Demonstrated experience leading complex, cross-functional initiatives in a highly matrixed organization.
- Strong analytical and problem-solving skills with the ability to translate operational data into actionable business decisions.
- Experience driving operational performance, continuous improvement, or process optimization across customer-facing businesses.
- Proven ability to influence without direct authority and build alignment across stakeholders.
- Excellent communication and executive presentation skills, with the ability to synthesize complex topics into clear recommendations.
- Comfortable operating in fast-paced, ambiguous environments where priorities evolve as the business scales.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.Option 2: 6 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...802 Respect Dr, Bentonville, AR 72716, United States of America
