ServiceNow

Staff Solution Designer

ServiceNow • $146K — $255K *
Santa Clara, CA 95051In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in Finance Systems, FP&A, Enterprise Applications, Product Delivery, or Solution Design.
  • Experience in planning, forecasting, workforce planning, or other finance processes.
  • Ability to convert business needs into functional specifications and user stories.
  • Experience in Agile environments with cross-functional teams.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent communication skills for influencing various stakeholders.
  • Proven ability to juggle multiple priorities in a dynamic work environment.

Responsibilities

  • Partner with Strategic Finance to identify business goals and challenges.
  • Lead workshops for requirements gathering and discovery sessions.
  • Convert business requirements into functional specs, user stories, and process flows.
  • Conduct impact assessments and feasibility evaluations for finance processes.
  • Support the full delivery cycle of finance tech initiatives from inception to launch.
  • Collaborate with various teams throughout project execution.
  • Manage scope, prioritize improvements, and aid in planning roadmaps.
  • Facilitate user acceptance testing and ensure deployment readiness.

Benefits

  • Health plans and flexible spending accounts.
  • 401(k) Plan with company matching.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time-off options and family leave policies.
Full Job Description
Job Description

We are seeking a highly motivated Staff Solution Designer to join our Finance Product organization. This role serves as a critical bridge between business stakeholders and technical delivery teams, partnering across Finance, Accounting, Workforce Planning, and Technology to design and deliver scalable planning and forecasting solutions.

The ideal candidate combines strong finance domain expertise, exceptional analytical and communication skills, and experience translating complex business requirements into actionable solution designs. You will play a key role in supporting Strategic Finance initiatives including workforce planning, forecasting, financial modeling, process optimization, and enterprise planning transformations across platforms such as Anaplan and Pigment.

What You Get To Do

Solution Design & Business Partnership
  • Partner with Strategic Finance stakeholders to understand business objectives, pain points, and future-state needs.
  • Lead discovery sessions, workshops, and requirements gathering efforts.
  • Translate business requirements into detailed functional requirements, user stories, process flows, and solution designs.
  • Perform impact assessments, gap analyses, and feasibility evaluations across complex finance processes.
  • Ensure proposed solutions align with organizational goals, user experience needs, and enterprise architecture standards.

Program & Project Delivery
  • Support end-to-end delivery of finance technology initiatives from concept through deployment.
  • Collaborate with Solution Architects, Model Builders, Data Engineering, Change Management, and business stakeholders throughout execution.
  • Define scope, prioritize enhancements, and support roadmap planning activities.
  • Facilitate UAT planning, testing, business signoff, and production readiness activities.
  • Drive issue resolution and support continuous improvement efforts following deployment.

Finance Process Transformation
  • Design scalable planning, forecasting, workforce planning, and reporting processes.
  • Identify opportunities to streamline workflows, improve user experience, and increase automation.
  • Balance immediate business needs with long-term platform strategy and maintainability.
  • Drive adoption of best practices across planning processes, solution design, and governance.

Stakeholder Leadership
  • Build strong partnerships across Finance, Accounting, HR, Enterprise Technology, and Data organizations.
  • Communicate effectively with audiences ranging from end users to executive leadership.
  • Facilitate cross-functional discussions to align priorities, manage dependencies, and drive decisions.
  • Influence outcomes through data-driven recommendations and thoughtful solution design.


Qualifications

To Be Successful In This Role You Have:

Required Qualifications
  • 8+ years of experience in Finance Systems, Financial Planning & Analysis (FP&A), Enterprise Applications, Product Delivery, or Solution Design.
  • Experience supporting planning, forecasting, workforce planning, accounting, or enterprise finance processes.
  • Strong ability to translate business requirements into detailed functional specifications and user stories.
  • Experience working with cross-functional teams in an Agile delivery environment.
  • Excellent analytical, problem-solving, and critical thinking capabilities.
  • Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience with Anaplan, Pigment, or other enterprise planning platforms.
  • Knowledge of workforce planning, forecasting, financial modeling, and management reporting processes.
  • Experience supporting large-scale finance transformations or enterprise planning initiatives.
  • Familiarity with integrations, data flows, and enterprise system architecture concepts.
  • CPA, MBA, Finance, Accounting, Economics, MIS, or related background preferred.


For positions in this location, we offer a base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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