ServiceNow

Staff Software Engineer, Developer Experience - Moveworks

ServiceNow • $166K — $291K *
Mountain View, CA 94040In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in production systems design, building, and operation; strong platform/infrastructure team experience.
  • Experience creating scalable, developer-centric platforms such as SDKs, APIs, and developer tools.
  • Solid understanding of distributed systems principles including reliability and observability.
  • Proficient in backend engineering with Python and/or Go, knowledgeable in microservices and cloud-native architectures.
  • Background in building effective developer abstractions that other engineers can use seamlessly.
  • Strong product sensibility for enhancing developer experience through thoughtful platform design.

Responsibilities

  • Design and build the foundational developer platforms for Moveworks' ecosystem.
  • Oversee complete delivery of developer products to enhance productivity and reduce integration challenges.
  • Define core platform primitives for use by products and teams with an emphasis on reliability and clarity.
  • Improve developer supply metrics like activation, integration speed, and artifact quality.
  • Lead technical strategies including roadmap contributions, API design, and cross-departmental alignment.
  • Establish high engineering standards through architecture reviews and design guidelines.
  • Mentor senior engineers, uplifting the technical proficiency of the team.

Benefits

  • Flexible work positions supporting remote and in-office arrangements.
  • Opportunity to influence and operate at the intersection of platform engineering and product development.
  • Access to a culture that promotes mentorship, innovation, and developer empowerment.
Full Job Description
Job Description

The Developer Experience team sits within Moveworks' Platform org, but operates with a vertical mandate: we build products and platforms that serve developers - specifically the developers at Moveworks customer environments who are building on top of the Moveworks Agentic AI platform.

Our north star is supply. Every developer we enable, every integration they ship faster, every higher-quality skill or workflow they publish - that compounds into more value for the employees who rely on the assistant every day. More builders  more things built  better assistant  more demand. We own that flywheel.

To do this well, we build platforms first. Scalable, general-purpose developer infrastructure that products can be built on top of - and then we build those products too. The team lives at the intersection of platform engineering discipline and developer-facing product thinking.

As a Staff Engineer on the Developer Experience team, you are the technical foundation the team builds on. You own the hardest platform problems - generality, scalability, extensibility - while keeping the developer experience as the measure of success. You think in systems: what's the right abstraction, what does this need to support in two years, how do you build something that a developer in a customer environment can actually depend on?

You're not just an architect. You ship. And you bring others along with you.
  • Design and build the core developer platforms that power the MW developer ecosystem - SDKs, APIs, runtime abstractions, tooling infrastructure, and developer-facing services
  • Own end-to-end delivery of agentic developer products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower integration friction
  • Define the platform primitives that other products and teams build on - with a strong bias toward generality, reliability, and clean abstractions
  • Drive measurable improvements in developer supply metrics: developer activation, integration velocity, quality of published artifacts, and ecosystem breadth
  • Lead technical strategy for your platform areas - roadmap input, API design, and cross-team technical alignment
  • Set the engineering bar: architecture reviews, design standards, observability, and operational excellence
  • Mentor senior engineers and raise the team's overall technical depth

The best Staff Engineers on this team are multipliers - not just of code, but of developer capability. You should be able to look at a developer pain point, trace it to a platform gap, design the right general solution, and ship it in a way that unlocks a category of use cases rather than solving one at a time. You raise the abstraction level of everything you touch.

Qualifications
  • 8+ years of experience designing, building, and operating production systems; significant experience on platform or infrastructure teams
  • Proven ability to build general-purpose, developer-facing platforms - SDKs, APIs, developer tooling, or integration frameworks - at scale
  • Strong distributed systems fundamentals: service reliability, API design, performance, fault tolerance, and operational observability
  • Backend engineering depth in Python and/or Go (or equivalent); fluent in microservices and cloud-native patterns
  • Experience building platforms that other engineers build on top of - you understand what makes an abstraction good vs. leaky
  • Product sensibility for developer experience: you can feel the difference between a platform that delights and one that frustrates, and you close that gap

Nice to Have
  • Experience building agentic systems, LLM-powered developer tooling, or AI-assisted development products
  • Familiarity with developer ecosystem growth - activation funnels, SDK adoption, developer community feedback loops
  • Exposure to enterprise developer environments and the constraints they impose (auth, sandboxing, compliance, multi-tenancy)


Additional Information

Base Salary Range: $166,500 - $291,400

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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