The roleShiftKey connects healthcare professionals with facilities across diverse care settings, and our onboarding experience is the front door to that marketplace. Our Product Team operates in an augmented model - you will direct what we are building toward and our non-negotiables, while our delivery partners direct how it gets built.
We are looking for a high-ownership Staff Product Manager to reimagine our professional onboarding journey from end to end. You will sit at the crucial intersection of internal stakeholders, engineering delivery, and a credentialing team that holds deep domain knowledge we do not want to replicate.
Because our professionals range from high-volume CNAs to experienced RNs and surgical techs, you will architect a flexible, modular foundation that adapts to varying levels of credential complexity and time-to-productivity expectations without relying on bespoke builds.
Where you'll work This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones.
What you'll be doing- Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness.
- Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform.
- Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps.
- Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.
What you'll need- 7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity.
- Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments.
- Real-world experience designing and deploying AI agents or automated intelligence within production workflows.
- Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate.
- Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams.
Perks of working for ShiftKey- Inclusive and collaborative work environment where all voices are valued.
- Hybrid-friendly office spaces designed to be fun and engaging.
- Comprehensive health, vision, and dental coverage.
- Benefits begin on your first day.
- Generous PTO and company-paid holidays, including flexible floating holidays.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Wellness support, including access to mental health resources.
#LI-Remote
