About the RoleWe're looking for an experienced forward-deployed
Staff Forward Deployed Engineer, Technology Lead to join our
AI Platform Partnership team. In this role, you will lead a five-person team forward-deployed to a client site. In this role, you'll apply problem solving ability, creativity, and technical skills to drive AI-powered operational transformations at health systems. You'll partner cross-functionally with Qventus R&D leadership as well as embed with client operational, executive, and IT teams to shape solutions that deliver measurable value.
This is a high-impact role that will influence our AI Operational Assistant platform, strengthen customer outcomes, and shape our company's growth trajectory.
Key Responsibilities- Develop a deep understanding of client context and Qventus capabilities to identify high-leverage opportunities for rapid impact with bespoke AI Operational Assistant workflows
- Responsible for the design, execution, and optimization of bespoke AI Operational Assistant use cases at the client
- Technical Implementation
- Leverage LLM-based AI (GPT, Claude, Gemini, LLaMA, etc.) to build advanced conversational systems.
- Use agentic frameworks and tools
- Apply conversation modeling techniques like state machines, decision trees, and graph-based flows.
- Collaborate with backend teams to integrate bots with APIs, CRMs, and enterprise systems.
- Enhance bot functionality with custom scripts, API calls, and external system integrations.
- Optimization, Testing & Maintenance
- Continuously tune and improve AI agents using real user data.
- Monitor and resolve agent breakdowns, mismatches, and fallback issues.
- Develop and run unit, regression, and A/B tests to ensure conversational performance.
- Implement real-time monitoring, analytics, and logging to drive performance insights.
- Collaboration & Documentation
- Shape client use cases in partnership with the AI Solution Consultant
- Collaborate closely with Qventus architects, engineers, and data scientists, as well as client end-users and IT teams to define and refine product requirements
- Work closely with software engineers and data scientists to refine LLM integration and behavior.
- Document conversation logic, prompt structures, and decision workflows for scalability and maintainability.
- Mentor and support cross-functional teammates across forward-deployed client team
What We're Looking For- 5+ years of experience and proven track record in product management or solution architect roles
- Strong communicator with the ability to influence and collaborate across all levels
- Hands-on experience with with agentic design and prompt engineering + architecture
- Strong coder with demonstrated proficiency in programming languages such as Python, Java, C++, TypeScript/JavaScript, or similar
- A go-to expert on emerging LLM technologies
- High customer empathy and passion for real-world impact and solving meaningful problems
- Self-starter, confident in troubleshooting complex systems issues independently
- Ability to work with a high level of autonomy and responsibility in a rapidly changing environment with dynamic objectives and iteration with users
- Demonstrated ability to collaborate effectively in teams of technical and non-technical individuals, and comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
- Ability to travel as needed to client sites (expected 25-50%)
Bonus Points For- Experience with voice-enabled conversational AI systems.
- Knowledge of vector databases, embeddings, and RAG (Retrieval Augmented Generation).
- Experience applying knowledge graphs in AI agent workflows.
- Prior experience building AI agents / automated workflows in healthcare or other regulated industries
- Background in healthcare operations, medicine, and/or healthcare finance
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Salary Range
$220,000-$245,000 USD
*Benefits and perks are subject to plan documents and may change at the company's discretion.
