Location: Richmond, BC (hybrid)
Job Summary: As a Staff Engineer on the AirLink System Engineering team, you'll serve as a key technical authority on our wireless router platforms. This role is built for a problem solver at heart - someone who thrives on diagnosing complex, real-world issues with existing systems and tracking down root causes that others can't find. You'll bring a methodical, systems-level mindset to the most challenging networking issues our customers face, owning investigations end-to-end from replication through resolution. Beyond troubleshooting, you'll draw on your deployment knowledge to shape the features and requirements that define our next generation of products.
Responsibilities:- Own the end-to-end investigation of field-reported issues across the AirLink wireless router platform family - replicating problems in-house, identifying root causes, engaging development teams to drive corrective action, and developing practical workarounds to keep customers operational in the interim
- Leverage a strong diagnostic toolkit - bash and Python scripting, device logs, configuration databases, and IP packet captures - to extract meaningful signal from field devices, turning raw data into clear, actionable insights for both troubleshooting and platform analysis
- Serve as the technical escalation point from complex requests from sales and field support teams, providing authoritative guidance on platform behavior, configuration options, and scripted solutions tailored to real customer environments
- Contribute to system-level design and feature requirement reviews ahead of new platform releases, bringing your field deployment experience and customer knowledge to bear on ensuring new features are practical, robust, and aligned with how our products are actually used
- Maintain thorough, well-organized documentation in Jira and Confluence - capturing troubleshooting methodologies, implemented workarounds, bug reports, and platform operational insights that strengthen the team's collective knowledge base
- Partner with internal customer-facing teams to gather and communicate critical information on customer issues and requests, actively contributing to a stronger, more capable support organization
Minimum Qualifications:- BS in Computer Science, Electrical Engineering, or equivalent; or Technology Diploma with relevant industry experience
- A problem-solver's mindset: you're energized by diagnosing complex issues in existing systems, driven to find root causes independently, and comfortable operating without a roadmap
- Methodical approach to analyzing complex problems and system-level troubleshooting
- 5+ years of Linux system experience with proficiency in shell scripting (bash and Python), configuring firewalls (iptables & nftables), cron jobs, and analyzing IP packet captures
- 5+ years of networking experience with deep understanding of networking concepts and protocols including IPv4/v6, TCP/UDP, NAT, DHCP, SNMP, PPP, VPN (IPsec, MOBIKE, OpenVPN), BGP, and OSPF
- Excellent verbal and written communication skills
- Self-motivated; ability to work independently or in small teams and drive issues to resolution without constant direction
The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
A reasonable estimate of the pay range for this position is CAD $95,000 - $128,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee's total compensation package.
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