Stellantis

SRT-Direct Connection-Dealer Performance Manager (DPM)

Stellantis • $90K — $120K *
Auburn Hills, MI 48326In-Person
Manufacturing & Automotive
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Marketing, or related field
  • 5+ years of experience in automotive or retail dealership operations, field sales, or business consulting
  • Strong analytical and data-interpretation skills
  • Excellent communication, negotiation, and relationship-building abilities
  • Ability to coach and influence leaders without direct authority
  • Willingness to travel within assigned territory

Responsibilities

  • Serve as the primary contact between the company and dealerships
  • Build and maintain relationships with dealer principals and management
  • Communicate corporate programs and expectations to dealers
  • Analyze dealership performance metrics and identify improvement opportunities
  • Develop customized action plans for dealer growth
  • Guide dealers in inventory management and sales processes
  • Monitor customer satisfaction scores and implement improvement programs

Benefits

  • Comprehensive training resources
  • Opportunities for professional development
  • Supportive corporate culture focused on collaboration
  • Travel opportunities within assigned territory
Full Job Description
A Dealer Performance Manager (DPM) is responsible for driving the overall success of a network of dealers by improving sales performance, profitability, customer experience, and operational excellence. They act as the primary liaison between Direct Connection and the dealership, providing coaching, analytics, and strategic guidance to help dealers achieve business targets related to performance products.

Key Responsibilities:
  • Dealer Relationship Management
    • Serve as the main point of contact between the company, BC's, and all dealerships.
    • Build strong relationships with dealer principals, general managers, and department leaders.
    • Communicate corporate programs, initiatives, and expectations to the dealer network.
  • Performance Analysis & Business Coaching
    • Analyze dealership performance parts metrics (sales, service, parts, finance, customer satisfaction).
    • Identify strengths, weaknesses, and opportunities for improvement. Understand competitive landscape.
    • Develop customized action plans to support dealer profitability and market share growth.
    • Monitor KPIs and hold dealership performance reviews.
  • Sales & Profitability Growth
    • Guide dealers on inventory optimization, sales processes, lead management, and digital retailing.
    • Support marketing efforts and local market penetration strategies.
    • Provide training or coordinate resources to improve dealer capability and execution related to performance parts.
  • Customer Experience Management
    • Monitor customer satisfaction (CSI) scores and implement programs to improve customer loyalty.
    • Coach dealerships on enhancing service processes, delivery standards, and brand experience.
    • Help resolve escalated customer issues when needed.
    • Market Analysis
    • Assess local market conditions and competitive landscape on all performance parts.
    • Use market intelligence to guide dealer strategy and territory planning where information is available.
    • Recommend adjustments to dealer operations based on emerging trends.


Basic Qualifications:
  • Bachelor's degree in Business, Finance, Marketing, or related field
  • 5 or more years of experience in automotive or retail dealership operations, field sales, or business consulting.
  • Strong analytical and data-interpretation skills.
  • Excellent communication, negotiation, and relationship-building abilities.
  • Ability to coach and influence leaders without direct authority.
  • Travel within assigned territory required.

Success Metrics:
  • Performance Parts sales volume and revenue growth
  • Improvement in profitability metrics
  • Customer satisfaction (CSI) scores
  • Program adoption rates

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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