Group/Division

The KLA Global Workplace Services (GWS) team is passionate about enabling the business goals and company culture through the delivery of workplace environments and services that foster teamwork, innovation and productivity. Our team runs a worldwide portfolio of over 3 million square feet, 135 sites and over 12,000 employees. In addition to ensuring the workspace and manufacturing facilities operate seamlessly, this group also provides employee and site services, such as cafeteria, transportation, security, and safety. The team is responsible for all construction and site improvement work to enable the business needs as well as align with the financial requirements.

Job Description/Preferred Qualifications

The Sr. Workplace Operations Administrator provides coordination and administrative support to the Global Workplace Services organization. The role supports workplace operations through documentation management, workplace systems administration, supplier coordination, financial processing, reporting, and project support activities. Working under the direction of GWS Leadership and Facilities Managers, the position helps facilitate workplace services and operational processes across supported locations.

While the position works closely with workplace operations, service providers, and business stakeholders, it is an Individual Contributor Role. This position provides administrative, coordination, reporting, and systems support to the Global Workplace Services organization. The role does not include responsibility for personnel management, vendor contract ownership, operational decision-making, budget ownership, or direct management of facilities operations.

Essential Responsibilities:

Workplace Operations Support

• Support the delivery of workplace services across assigned U.S. locations.

• Assist with workplace requests, employee moves, onboarding activities, office changes, and workplace readiness efforts.

• Facilitate communication between employees, business partners, landlords, service providers, and GWS leadership regarding workplace-related activities.

• Track service requests and maintain records of workplace activities.

• Coordinate follow-up activities and escalate unresolved issues to appropriate stakeholders.

• Maintain workplace documentation, service records, and operational files.

• Support a safe, efficient, and customer-focused workplace environment through timely communication and coordination.

Supplier Coordination and Administrative Support

• Assist with coordination of Integrated Facilities Management (IFM) suppliers and workplace service providers.

• Track work orders, preventive maintenance activities, and service requests within workplace management systems.

• Prepare supplier performance reports, KPI summaries, and SLA tracking documentation for management review.

• Coordinate vendor scheduling and site access activities.

• Maintain supplier records, service matrices, and supporting documentation.

• Escalate service concerns or performance issues to Facilities Managers or GWS leadership as appropriate.

• Support documentation associated with supplier meetings, reviews, and operational discussions.

Workplace Technology and Data Administration

• Maintain accurate workplace information within Integrated Workplace Management Systems (IWMS), CMMS platforms, and related workplace technologies.

• Support data quality efforts through routine record maintenance and validation activities.

• Assist with system testing, training coordination, user support, and documentation updates.

• Generate recurring dashboards, reports, and metrics using established reporting processes.

• Maintain standard operating procedures, user guides, and system documentation.

• Support workplace technology adoption and process consistency initiatives.

• Document user feedback and system enhancement requests for management review.

Financial and Administrative Support

• Process and track purchase requisitions, purchase orders, invoices, and related documentation.

• Maintain records associated with operating expenses, workplace services, and supplier agreements.

• Support invoice reconciliation, payment tracking, and financial recordkeeping activities.

• Maintain lease records, critical dates, and property-related documentation.

• Provide administrative support for financial reporting and budget tracking activities.

• Support office openings, closures, and workplace changes through coordination and documentation management.

• Maintain organized records related to workplace contracts, expenditures, and service agreements.

Project and Program Support

• Provide administrative and coordination support for workplace projects and operational initiatives.

• Maintain project schedules, action-item logs, milestone tracking tools, and project documentation.

• Coordinate communications among project managers, business stakeholders, landlords, suppliers, and service providers.

• Support workplace programs including occupancy planning, furniture coordination, mail services, breakroom services, workplace experience initiatives, and employee onboarding activities.

• Assist with business continuity planning activities and workplace readiness programs.

• Maintain project records, status updates, and closeout documentation.

• Escalate project risks or issues to project leaders as appropriate.

Process Improvement and Compliance Support

• Support implementation of established GWS procedures, standards, and best practices.

• Compile operational data and prepare information used in management reporting and decision-making.

• Assist with process documentation, workflow updates, and continuous improvement initiatives.

• Maintain documentation supporting audits, sustainability initiatives, emergency preparedness programs, and compliance reviews.

• Support training and communication efforts related to workplace processes and systems.

• Identify process improvement opportunities and communicate recommendations to management for evaluation.

• Assist with maintaining consistency and accuracy of workplace operational records and documentation.

Preferred Qualifications

• Experience with Integrated Workplace Management Systems (IWMS) and/or Computerized Maintenance Management Systems (CMMS) such as Nuvolo, Archibus, Corrigo, or similar platforms.

• Experience supporting reporting, data management, business process documentation, or workplace technology initiatives.

• Experience with lease administration support, invoice processing, purchase order tracking, and workplace operational reporting.

• Familiarity with Integrated Facilities Management operating models and supplier service delivery processes.

Minimum Qualifications

• Bachelors Degree or related work experience in lieu of a degree

• Experience supporting workplace operations, facilities administration, office services, business operations, or related functions.

• Experience using workplace management systems, service management platforms, or operational reporting tools.

• Strong organizational, communication, customer service, and documentation management skills.

• Experience supporting purchase order processing, invoice administration, operational reporting, or related administrative functions.

• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.

• Ability to prioritize while following established procedures and processes.

• Ability to work effectively with internal stakeholders, suppliers, and service providers.

Base Pay Range: $68,100.00 - $115,800.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA99s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.