Overview

 

Responsibilities

The Sr. Vice President & General Manager leads Andrew Harper’s key brand functions, including Operations, Marketing/PR, Membership, Supplier Relations/Partner Marketing, and Editorial. This role is responsible for driving revenue and membership growth, achieving annual EBITDA goals, and strengthening member engagement across the full suite of benefits, with particular emphasis on travel office sales.

To remain aligned with evolving domestic and international travel trends, the Sr. Vice President & General Manager will cultivate strong member relationships and maintain an active industry network. The role will also evaluate member lifestyle and travel preferences to identify opportunities for innovation, product improvement, cost efficiency, and operational productivity.

 

Membership/Marketing

• Develop and execute strategies to grow, engage, and retain Andrew Harper members.
• Drive transition strategy for lapsed members as well as new to brand Andrew Harper members.
• Oversee marketing communications related to partnerships, referrals, and member benefits to strengthen brand awareness and membership value.
• Optimize technology and communication channels to improve satisfaction, engagement, and renewals.

Editorial

• Oversee Hideaway Report content and related editorial and marketing print products.
• Oversee editorial travel and expenses and provide input on the annual editorial travel calendar.
• Maintain editorial quality through member feedback and performance insights.

Travel Operations

• Work closely with Senior Director of Operations and Director of Operations to:
  • Reduce cancellations
  • Increase conversions
  • Improve member satisfaction scores
  • Increase profit margins
  • Drive sales to preferred partners
  • Ensure all Travel Advisors are growing in destination and product knowledge

General

• Support hotel auction growth, strategic partnerships, and partner marketing investments.
• Strengthen vendor relationships to ensure best in class member experiences.
• Maintain a strong industry network to track trends and identify expansion opportunities.
• Drive innovation and strategy for technology roadmap, including but not limited to, App adoption and monetization, enhanced website user experience, OBT engagement, and site optimization for membership acquisition.

Employee Leadership

• Foster a collaborative work environment that supports morale and productivity.
• Partner with HR and leaders to monitor performance, recognize contributions, and build an authentic culture that inspires and motivates all employees
• Lead team communications, culture-building activities, and town halls as needed.

Financial and Analytics

• Full responsibility for Andrew Harper P&L by driving revenue, profitability, member satisfaction, and preferred supplier sales.
• Analyze travel and member data to identify growth, cost savings, sales, and productivity opportunities.

Qualifications

• 10+ years of leadership experience in travel agency operations, process improvement, or operations management.
• Strong financial acumen, including reporting, forecasting, modeling, workforce optimization, and investment/value analysis.
• Demonstrated strategic planning, analytical problem-solving, and innovation skills.
• Proven ability to lead large teams, major projects, integrations, and change management initiatives.
• Excellent interpersonal, negotiation, conflict resolution, team-building, and cross-functional leadership skills.

 

PAY AND BENEFITS

 

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

 

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

 

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