Abbott

Sr. Technical Services Application Scientist

Abbott • $78K — $156K *
Madison, WI 53711In-Person
Pharmaceuticals & Biotech
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Life Sciences or related field.
  • 10+ years of experience in the life sciences industry.
  • 5+ years in a molecular diagnostic or clinical laboratory.
  • 5+ years in next generation sequencing (NGS).
  • Advanced knowledge of clinical lab regulations (CAP, CLIA, IVDR, FDA).
  • Proficiency in Microsoft Office programs.

Responsibilities

  • Receive and document incoming customer communications.
  • Collaborate with teams to troubleshoot and resolve customer assay issues.
  • Lead investigations for customer problems through root cause analysis and data reporting.
  • Conduct bench level experiments across product areas.
  • Develop and deliver training materials for customers and team members.
  • Gather and relay customer feedback for product improvement to development teams.
  • Identify process gaps and recommend enhancements.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for continuous learning and development.
  • Potential for career advancement within the organization.
  • Collaborative and innovative work environment.
  • Flexible work arrangements with some remote opportunities.
Full Job Description
JOB DESCRIPTION:

Position Overview
The Sr. Technical Services Application Scientist will provide outstanding technical support to Exact Sciences customers. This position will work individually or in collaboration with others to troubleshoot and resolve customer assay questions or issues in a timely manner. The position will lead projects that enhance existing products and processes, while also contributing to new product development and launch activities.

This role requires strong technical leadership, deep expertise in Next Generation Sequencing (NGS), and the ability to guide cross functional teams through technical problem solving, product improvements, and customer facing support. The ideal candidate demonstrates innovation, clear communication, and a proven track record of delivering impactful scientific results.

Essential Duties
Include, but are not limited to, the following:
  • Receive and document incoming customer communications.
  • Work cooperatively with the technical services team and internal functional departments to troubleshoot and resolve customer questions or requests related to reagents, consumables, and assay issues.
  • Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
  • Conduct bench level experiments within several product areas.
  • Prepare technical experiment reports with all technical specifications and information to present to the supervisor or project team.
  • Lead development of training materials for internal and external customers and train customers.
  • Coordinate with the development and marketing teams for proper implementation of new products to provide technical input and participate in decisions affecting project plans and experimental design.
  • Prepare detailed technical protocols.
  • Communicate the customer feedback for product requirements to the development team for better designs and implementation of new and existing products.
  • Identify gaps in processes, make recommendations, and implement change.
  • Draft and distribute the content of customer communications, customer notifications, and technical or service bulletins.
  • Identify, contribute, implement, and report on improvements in processes and products.
  • Contribute ideas or drive improvements to team processes.
  • Lead complex level projects, sit on core teams, and participate with complex projects.
  • Develop white papers.
  • Direct customer interactions to problem solve and facilitate enhancement generation.
  • Train and mentor team members.
  • Summarize and document troubleshooting activities or technical summary.
  • Ability to communicate clearly, frequently, and accurately in person, via the telephone, or by email.
  • Ability to work independently.
  • Apply advanced analytical and troubleshooting skills.
  • Apply strong communication and organizational skills.
  • Apply high complexity problem-solving abilities to provide technical input, design experiments, propose product enhancement ideas and voice of customer (VOC).
  • Ability to maintain confidentiality of sensitive information.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company's Quality Management System policies and procedures.
  • Maintain regular and reliable attendance.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.
  • Ability to work designated schedule.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability to work on a computer and phone simultaneously.
  • Ability to use a telephone through a headset.
  • Ability to travel 35% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications
  • Bachelor's Degree in Life Sciences or field as outlined in the essential duties.
  • 10+ years of experience in the life sciences industry.
  • 5+ years of experience working in a molecular diagnostic or clinical laboratory.
  • 5+ years of experience working in next generation sequencing.
  • Demonstrated advanced proficiency or coursework with molecular biology techniques and Real-Time- polymerase chain reaction (PCR) Assays.
  • Demonstrated advanced knowledge of clinical lab regulations for computer aided planning (CAP), clinical laboratory improvement amendments (CLIA), invitro diagnostic regulation (IVDR), and food and drug administration (FDA).
  • Demonstrated understanding of statistical and mathematical methods in biology or genetics.
  • Advanced data analysis skills and analytical aptitude.
  • Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, Access, and OneNote.
  • Demonstrated ability to perform the essential duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.

Preferred Qualifications
  • Master's Degree in Life Sciences, or field as outlined in the essential duties.
  • 10+ years of experience working in a medical device field within a regulated environment, such as ISO 13485, food and drug administration good manufacturing practice FDA GMP, or United States Department of Agriculture (USDA).
  • 7+ years of experience working within quality system regulations and service requirements defined therein.
  • 7+ years of experience analyzing data with tools, to include JMP statistical software.
  • 5+ years of experience working in a technical support function.
  • Demonstrated knowledge of laboratory chemistry.


The base pay for this position is
$78,000.00 - $156,000.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Operations Quality

DIVISION:
ONCO Cancer Diagnostics

LOCATION:
United States > Madison : 650 Forward Dr

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 25 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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