Nokia

Sr. Technical Optical Support Engineer

Nokia • $90K — $120K *
Coppell, TX 75019In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field preferred
  • 3+ years of technical support experience with a track record of success
  • Strong problem-solving capabilities with critical and creative thinking
  • Excellent communication skills for simplifying complex concepts
  • Customer-focused with a commitment to exceptional support
  • Proficient in tools and software relevant for technical troubleshooting
  • Ability to manage multiple tasks independently in a fast-paced environment

Responsibilities

  • Provide advanced technical support and product expertise to customers
  • Troubleshoot complex issues, delivering innovative, system-level solutions
  • Act as primary liaison between customers and R&D for escalations
  • Maintain deep knowledge of company products and services
  • Collaborate with cross-functional teams for seamless customer support
  • Document support activities and provide insights for process improvements
  • Train and guide less experienced team members

Benefits

  • Flexible working hours to accommodate diverse schedules
  • Opportunities for career growth and professional development
  • Access to the latest technology and resources
  • Collaborative and inclusive team environment
  • Health and wellness initiatives to support employee well-being
  • Comprehensive training programs for continuous learning
Full Job Description
Job Description

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.

Responsibilities

  • Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.
  • Troubleshoot complex issues and offer innovative solutions, often at the system level.
  • Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.
  • Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.
  • Collaborate with cross-functional teams to ensure a seamless support experience for customers.
  • Document and report on support activities, providing valuable insights for process improvements.
  • Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.
  • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
  • Periodically take on-call duties, providing 24/7 support coverage as required.


Qualifications

  • A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
  • Minimum 3 years of experience in a technical support role, with a proven track record of success.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
  • A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
  • Proficiency in relevant software and tools used for technical support and troubleshooting.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.
  • Willingness to continuously learn and adapt to new technologies and support methodologies.
  • Flexibility to work in a 24/7 support environment, including periodic on-call duties.

About Nokia

Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
Learn more about Nokia
Size
87,927 employees
Market Cap
$25.8 billion
Industry
Telecommunications & Hardware
Net Income
-$2.5 billion
Founded
1865
5 Year Trend
-1.2%
Revenue
$21.8 billion
NASDAQ
NOK
* Ladders Estimates

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