Sr. Technical Account Manager (Remote, CAN)

CrowdStrike Holdings, Inc. • $115K — $160K *
US-Anywhere
+ 6 other locationsRemote
Technical Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience.
  • Experience working with Windows Server Operating Systems.
  • Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
  • Excellent customer service skills and ability to establish technical credibility quickly.
  • Strong written and verbal communication skills.
  • Proven problem-solving capabilities.
  • Collaborative attitude and ability to travel up to 25%.
  • Commitment to customer success.

Responsibilities

  • Serve as the primary technical contact for Premium Support customers.
  • Onboard new customers to CrowdStrike platforms.
  • Conduct proactive health checks and product training to ensure customer success.
  • Act as a customer advocate with internal stakeholders, documenting and assessing feedback.
  • Engage customers at various organizational levels to enhance service delivery.
  • Research and resolve technical issues promptly, providing actionable recommendations.
  • Escalate significant customer issues to management and drive resolution across teams.
  • Create knowledge base content for internal and user benefit.

Benefits

  • Market leader in compensation and equity awards.
  • Comprehensive physical and mental wellness programs.
  • Competitive vacation and holidays for recharge.
  • Paid parental and adoption leaves.
  • Opportunities for professional development regardless of level.
  • Employee Networks and volunteer opportunities to build connections.
  • Vibrant office culture with exceptional amenities.
Full Job Description
About the Role:

Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Sr Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who "wrote the book" on hacking and internet security. We care deeply about our customers' success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills

What You'll Do:
  • Serve as primary technical contact and augment our customer support teams.
  • Onboard new customers to the CrowdStrike platforms.
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
  • Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
  • Escalate customer issues to management when appropriate.
  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
  • Create knowledge base content to capture new learning for reuse throughout the company and user base.
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Support the sales teams in identifying account expansion opportunities.
  • Drive support cases to ensure issues are being resolved in a timely manner.


What You'll Need:
  • Bachelor's Degree or equivalent experience.
  • Experience working with Windows Server Operating Systems.
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
  • Excellent customer service skills and ability to quickly establish technical credibility with customers.
  • Excellent communication skills, written and verbal.
  • Proven problem-solving skills.
  • Collaborative attitude.
  • Ability to travel up to 25%.
  • Commitment to customer success.


Bonus Points:
  • Bachelor's Degree in Computer Science or equivalent.
  • CISSP or ITIL Certification.
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization.
  • Deep expertise in Linux and Mac platforms.
  • Python Scripting and RestAPI experience.


#LI-RL1

#LI-Remote

Benefits of Working at CrowdStrike:
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

Stay Connected with CrowdStrike Careers

Interested candidates can stay informed about new openings and company news by subscribing to job alert emails. This personalized service ensures that potential applicants are the first to know about new opportunities that match their career interests and skills.

Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

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Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at CrowdStrike Holdings, Inc.

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Learn more about CrowdStrike Holdings, Inc.
Industry
Information Technology
* Ladders Estimates

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