The Travelers Companies, Inc

Sr Tech Spec General Liability

The Travelers Companies, Inc • $94K — $155K *
Charleston, WV 25302Hybrid
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; higher education preferred.
  • 4+ years of experience in bodily injury litigation claims handling is essential.
  • Strong knowledge of coverage, liability, and damages analysis.
  • Ability to make independent decisions on claims without supervisor involvement.
  • Demonstrated customer service, coaching, and communication skills.
  • Intermediate to strong technology aptitude for tracking and communication.
  • Knowledge of business line products and effective claims handling practices.

Responsibilities

  • Directly manage assigned severity claims throughout the entire lifecycle.
  • Ensure high-quality customer service and accurate file documentation.
  • Investigate claims through thorough engagement with stakeholders and evidence evaluation.
  • Employ creative resolution techniques for claims resolution and negotiation.
  • Collaborate with internal and external resources for effective claims evaluation.
  • Maintain compliance with company standards and state regulations throughout claims processes.
  • Mentor less experienced claims professionals to enhance team expertise.

Benefits

  • Health insurance coverage from day one for employees and their families.
  • 401(k) matching contributions up to 5%, plus a fully funded pension plan.
  • Minimum of 20 days paid time off annually, in addition to nine paid holidays.
  • Access to a comprehensive wellness program, including mental health support.
  • Encouragement and rewards for community volunteering and charitable contributions.
Full Job Description
Job Category
Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$94,400.00 - $155,800.00

Target Openings
3

What Is the Opportunity?
Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners. This job does not manage staff.

Travelers offers a hybrid work location model that is designed to support flexibility.What Will You Do?
  • Directly handles assigned severity claims.
  • Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
  • Consults with Manager on use of Claim Coverage Counsel as needed.
  • Directly investigates each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
  • Complete outside investigation as needed per case specifics.
  • Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damage documentation.
  • Maintains claim files and documents claim file activities in accordance with established procedures.
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Proactively reviews Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
  • Utilizes diary management system to ensure that all claims are handled timely.
  • Establishes and maintains proper indemnity and expense reserves.
  • Recommends appropriate cases for discussion at roundtable.
  • Attends and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
  • Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
  • Applies the Company's claim quality management protocols and Best Practices to all claims; documents the rationale for any departure from applicable protocols with or without assistance.
  • Develops and employ creative resolution strategies.
  • Responsible for prompt and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insureds and claimants or their legal representatives.
  • Recognizes and implements alternate means of resolution.
  • Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
  • Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy,
  • Tracks and controls legal expenses to assure cost-effective resolution.
  • Effectively and efficiently manages both allocated and unallocated loss adjustment expenses.
  • Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Recognizes cases, based on severity/complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.
  • Appropriately deals with information that is considered personal and confidential.
  • Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions and inquiries from agents and brokers.
  • Represents the company as a technical resource, attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.
  • Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
  • Shares accountability with business partners to achieve and sustain quality results.
  • Evaluates all claims for recovery potential; directly handles recovery efforts and/or engages and directs Company resources for recovery efforts.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Bachelor's Degree.
  • 4 years bodily injury litigation claim handling experience.
  • Advanced level knowledge in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
  • Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
  • Able to make independent decisions on most assigned cases without involvement of supervisor.
  • Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
  • Openness to the ideas and expertise of others actively solicits input and shares ideas.
  • Strong customer service skills. - Intermediate.
  • Demonstrated coaching, influence and persuasion skills.- Intermediate.
  • Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Intermediate.
  • Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Intermediate.
  • Attention to detail ensuring accuracy -Intermediate.
  • Job Specific Technical Competencies:
  • Analytical Thinking - Intermediate.
  • Judgment/Decision Making - Intermediate.
  • Communication - Intermediate.
  • Negotiation -Advanced.
  • Insurance Contract.
  • Knowledge - Advanced.
  • Principles of Investigation - Advanced.
  • Value Determination - Advanced.
  • Settlement Techniques - Intermediate.
  • Legal Knowledge - Intermediate.
  • Medical Knowledge - Intermediate.

What is a Must Have?
  • High School Degree or GED required with a minimum of 3 years bodily injury litigation claim handling or comparable claim litigation experience.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at The Travelers Companies, Inc

More Finance & Insurance Jobs

Find similar Sr Tech Spec General Liability jobs:

NationwideCharleston, WV